Hilton Houston - Post Oak — Houston

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The staff wouldn't recognize my Diamond status, making me pay for parking, breakfast, and no complimentary upgrade. I shouldn't be treated poorly when I've already obtained their highest level of loyalty. After calling the manager, they gave me executive suite access. Common areas are outdated and restaurant was dead. Self park was fifteen dollars per […] day. For some reason, they would only leave two sets of towels. Uzziniet vairāk

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The room was dated. Shower head needed to changed. I asked to upgrade when I checked in(I was willing to pay whatever) and the check in lady said I could NOT upgrade. I thought that was rude. I will not stay here again.

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Incompetent staffs, supervisor

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The lobby attendant at check-in was very rude and didn't not provide me what I asked her.

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The hotel was in a terrific location, the staff was fantastic, and the facilities were top notch. Would definitely recommend to anyone visiting Houston!

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Nicer than most hotel with good amenities and lots of dining and shopping within walking distance. Great location! Gave a lower rating on the cleanliness as the bathroom tile/grout looked a little mildewed in places. That may be normal though in high humidity climates where things don't always thoroughly dry out.

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Great hotel, had a nice room with a nice view of the city. Friendly staff and awesome service.

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Hotel was perfect. Good rate, great corner roon, very comfortable stay.

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I booked a room for a spa weekend trip for my daughter's Sweet 16. The room we got had a small balcony with a view of the parking garage. The balcony was covered in cigarette butts, the doors from other rooms shook the entire floor, and there were cracks in the bathroom walls. If it were a less expensive room, it wouldn't be a big deal to me. But you […] have to add in the daily parking fee and the breakfast buffet fees. Overall, it wasn't the upscale kind of experience I wanted for my daughter's spa getaway weekend. Uzziniet vairāk

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The staff was all very nice, and the restaurant had a good selection of good food. Only negatives - Our room was next to the stairway, so we could hear the stairway door slamming shut starting about 6:30 every morning. Also, it looks like the hotel lobby was completely remodeled, but they must have run out of money before remodeling the rooms. The bathroom, […] especially, could use a major upgrade. Overall, the hotel is very nice and we would stay there again. Uzziniet vairāk

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Hotel was certainly in a great location and was clean - however it needs an update to decor and facilities - which it seems is about to start. At least they know what they need to improve.

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Hilton should be ashamed to label this hotel under its brand. The staff are very friendly and the gym is nice but the entire facility needs to be steam cleaned. The halls are covered in cob webs and dust bunnies. The wall paper in my room was caked (yes, caked) in a layer of dust that's probably 10 years old. The restaurant is a terrible choice for […] breakfast. You never expect anything spectacular but even the basics are terrible. The wait staff is slow and quick to punish you for ordering off of the menu (25 min to scoop some oatmeal?). Overall very disappointing. Uzziniet vairāk

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Average...

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Hilton Post Oak is in need of an update. There was a large poster board in the lobby with some of the materials for a freshening of the lobby. That said, the room was clean and comfortable but not quiet. There were a series of events going on and other guests were pretty loud. I used my hotels.com rewards points to pay for my stay and I got an oddly […] shaped room on a low floor. I should be guaranteed a room with all the specifications i set when i book with hotels.com. Maybe the rewards program isn't all that after all. In room wifi was $10.95 a day but free in the lobby. Who's still charging for wifi? Ok, who's still charging more than $5 a day for wifi? Great location! Just treat people right. Uzziniet vairāk

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My daughter and I enjoyed our stay very much although room service was a bit high the food was great. The taste, quality and quanity was outstanding. The hotel staff was very welcoming and friendly, if you needed any toiltres and stuff it was free of charge. If and when we plan on staying in Houston, Tx again we plan on staying at the Hilton Housto […] n. Uzziniet vairāk

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My only gripe is that there was an additional charge for parking and internet, otherwise great hotel.

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When we pulled up half the sign from the building was broken off exposing the wood underneath, lobby had a lot of stains...not a good 1st impression. Bed felt very worn out,not very much space on balcony. It just wasn't as luxurious as i thought it would be for a Hilton. Staff was very friendly, great location to the galleria,a bit over priced for what […] you end up getting. Probably wouldn't stay again. Uzziniet vairāk

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Clogged bath tubs, dirty carpet, staff do not care attitude

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close to the galleria area. very friendly and helpful staff. will be staying again.

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As soon as I pulled to the entrance I thought I was going to be in a great room. I walked into my room and was pleased with the view from the balcony. Then I looked around the room and wasn't all that impressed. The bed wasn't all that comfortable and had this squeaky frame. The shower head would not stay in place and had little water pressure. The […] lighting wasn't so good either. This hotel just needs a bit of an upgrade to the rooms so the customers will feel they got what they paid for. I will say their staff was really nice and the breakfast was really good... Uzziniet vairāk

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Good location, near to restaurants and shops. Free short distance shuttle is handy. Breakfast buffet selection is not great.

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The room was fine, if ordinary, and the bed was quite comfortable, with good pillows. Everything was clean. But we think an expensive stay should include free wi-fi in the room (as the much less expensive chains seem to be able to provide now in the 21st century) and a shower that has sufficient water pressure. And the sense that the hotel is trying […] to charge extra for every amenity is annoying. Uzziniet vairāk

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Awesome Experience!

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Hotel was in a great location and it was clean. The staff were very nice and helpful.

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Very nice

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They need more light in room

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My son flew me in for my birthday and book me at the Hilton. I must say he has great taste in style and class! The Hilton was an excellent choice and a great value!

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The hotel has been very extensively rennovated and is quite nice. The decor is top notch. The staff is friendly. The pool area is very relaxing, but the weather did not let us take advantage of it. The fitness center is a bit cramped but very well equiped. The inexplicable part was the shower. The sink and toilet had been rennovated, but not the shower. […] It doesn't make any sense to me to have a brand new granite vanity counter top next to 25-year-old ceramic shower tiles. Uzziniet vairāk

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it was something very differint very relaxing

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The hotel physical plant was fine. Room service was dreadful. Service was awful. They were slow, sloppy, and rude. When they didn't want to assist, they'd lie to their managers. All in all, avoid.

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The stay was great, but bathroom wasn't clean; bathtub especially.

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It was a perfect location for our family with our daughter in the Houston Marathon. We especially appreciated the excellent care and service of the staff in the hotel restaurant/grill.

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The first issue was the poor house keeping: There was a hand towel left wadded up on the floor under the bathroom vanity. The Kleenex box had a tightly wadded up ball of tissues stuck in the opening. When I picked it out, the box was empty. The bathroom floor was spotted and needed mopping. The shower soap dish was old and dingy looking. The carpet […] was old throughout the building too. But what really got me was the room got hot, and the air conditioner was loud. It took all night to cool off, and that was when I finally turned it down to 54 degree. This trip was just a night out with my kids to get out of the house and be near the Galleria. But at 2:00 a.m. we almost decided to pack up and go home. But we stuck it out. Other Hilton's are much nicer. But I would not recommend this hotel at this location. Uzziniet vairāk

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My girlfriend and I stayed at this hotel thinking it would be a regular hotel and not better than the other ones we had looked at and this was the best one as far as service. We walked in and the people at front desk were very nice. The rooms were spacious enough for the both of us and very comfortable. The only thing I didn't like was that the parking […] was $16 a day but everything else was pretty good. Uzziniet vairāk

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Wonderful staff and property. A wee bit on the pricey side but I knew it wasn't a flop-house when I made the reservations. Location is close to expressway, so travel throughout the city was a breeze. The only possible issues were no free wi-Fi and the parking fee (either self or valet).

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