Quality Inn Lebanon Valley — Lebanon

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I travel a lot for conferences and this was the worst experience so far. When I came in the bathroom floor was wet, the towels were wet and some of them were dirty with make up. The carpet right outside the bathroom was damp. The next morning around 7:30- 8am. There was water coming down the ceiling in the bathroom (still wondering where that water […] was coming from.) Uzziniet vairāk

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Bar / Club was old and not well maintained. Bartender was the desk clerk and cook... Took forever, 30 minutes to get a beer. Ordered food, bartender left the bar to go cook it... Maid came to watch the bar but she could not fill drink orders because she was the maid... Seen the same woman later that night working the desk and running to the kitchen […] to get food orders... Very limited menu items, wings and bar food mostly. Food was expensive and poor quality. Thee hotel showed a full restaurant that no longer existed except for a place to sit for the free continental breakfast. Bar prices were unreal, very expensive and outrageous... Our room was on the 5th floor but all night long people were drag racing on the street below and the noise even up there was unacceptable... Will never stay there again... Uzziniet vairāk

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There were no accessible outlets in the bathroom for hair dryes, etc. The room door was open when I arrived at my room for the first time. The TV channel choices were limited, especially the local Lancaster channel which I could view but not hear. And, the pillows were terrible. The clients in the hotel were very noisy-- loud voices and slamming doors. […] I was glad I was only staying one night. Uzziniet vairāk

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We spent one night at the hotel and was nice until I had to call front desk because around 3:30 morning young people was playing, screaming throwing doors very harder. But front desk inmediately take action.breakfast wasn't really good.

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The "Spots Bar" Could have used a more than 4 TVs...!!

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I have never rated a stay although I have stayed at many places but I have to warn all considering this choice. DON'T DO IT, YOU WILL REGRET IT1`

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t The ratings we listed are correct.POOR SERVICE FOOD BAR NOT MAINTAINED OVERALL CONDITION , JUST PLAIN DIRTY, HAD TO KEEP GOING TO COUNTER TO GET MORE FOOD. THE ROOM OVERALL WAS NOT CLEAN.

Patiesa Expedia viesa atsauksme

The worst hotel I ever stayed at in my life. The walls were paper thin, the locks were broken on the doors.. , no towels and very scary area..

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We requested 3 adjacent or adjoining rooms, since we were traveling with kids. We got two rooms down the hall from each other and the 3rd on another floor! Staff said there was nothing they could do. They seemed disorganized and inexperienced - not apologetic or accommodating. The hotel is dated, but trying to upgrade. Lobby could be nice, but there […] is a nightclub right there (and a tattoo parlor in the basement, if you need that) so there were club-goers hanging in the lobby and smoking out front. The rooms seemed ok, didn't smell bad, and looked like they had been renovated somewhat. Bathrooms were older and our boys said the water worked opposite of what it should. In the girls' room, there were used tampon/pad sitting on the back of the toilet - ew! There were stains on the chair in our room and the heat/ac was hard to regulate. We tried the heat to take the chill off the room and woke up in the middle of the night roasting. Had to put on the a/c to cool down. In the a.m., I realized there were no bath towels in the room and had to call. That made us later to breakfast and we got there during the last 10 mins, which seemed to irritate the staff. When we were finishing, they came in and turned off the TV, I guess as a signal to leave! Quality Inns are usually a pleasant surprise for the $. Not this time! We were here for the PA RenFaire, and the hotel is close by, but I would go all the way back to Lancaster to find another hotel rather than stay here again! Uzziniet vairāk

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it was fine but the bathroom was too small, toilet, sink and bathtub too close together. Barely have room to sit on toilet seat.

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Staff members were friendly. First night had to go ask for soap as none had been provided in the room. No blanket in room so had to ask for a blanket for the second night.

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I am really glad I read the reviews before I went here. The only decent rooms in this hotel are the newer ones. The lobby looks and smells like it's from the 70's. The staff was very nice however. The newer room was clean but everything in the room besides the TV was still out of date. It is in a good location and close to where I needed to be.

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The room did not smell fresh at all. There was mold and mildew in the bathroom...... The room was not very clean at all. The beds wer not comfortable, The dead bolt on the door DID NOT work! There was about a 2 inch gap around the door frame, people could see right into the room! I would stay at this particular Quality Inn ever again!

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non-smoking rooms were 'unavailable' really!? literally stunk in all ways

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I chose this as it was close to where I needed to be. I wouldn't stay there again unless it was for business or just to sleep and out again.

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Place is outdated and in desperate need of updating! Lighting in bath area dismal and the room smelled damp and musty! Beds were comfortable and complimentary breakfast was adequate at best.

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The rooms were clean. The twin beds were kind of small. My boyfriend got up in the middle of the night to go to the other bed because he's a sprawl out sleeper. I suggest a king size if you plan on sleeping with your other half. Other than that, it was a great stay.

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Picture is definitely PHOTOSHOPPED!! Not to our expectation. The room smell okay, bathroom is the worst. I can smell the urine even though it looks clean. It took them 6 hours to deliver a cot to my room! Hot breakfast took FOREVER! LONG Line to make Belgian waffles and by time I get to the griddle, the batch was empty, and clock has struck to 930am […] (thats when they end the breakfast). THE ROOM WAS FULL WITH GUESTS and the KIDS! Only see one worker scrambles all over to fill up plastic utensils and other stuff. 30 minutes waiting for the waffle with 3 restless kids.. we dropped in eating there and left to an expensive restaurant on our way to HersheyPark! not too happy! NEVER AGAIN WILL BE STAYING IN CHEAP & REASONABLE rates ever again! Stick with expensive rates to get the money worth!! Uzziniet vairāk

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My room on my initial entry,had a wash cloth, hand towel and floor mat, no toilet paper. My sister and her husband had a room not much better, bed was not made, same sheets as previous occupant.

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The Hotel is ok on first entry, nice Lobby, but it was all downhill from there. Hallways ned attention as does the elevator. Room was clean nothing really wrong except it was a little small and needed updating. Bed was comfortable.. Bathroom ok but towels looked old and some had stains.If you go on a Friday night. Bring your earplugs and some protection.They […] were having what was called a letting in the Bar. I could her hear the music fairly clearly on the 3rd floor. Some pretty unsavory people in and around the lobby and in front of Hotel most of night. One employee told me they had to hire extra security because last friday got out of hand..So you figure it out, Hotel or Dance club.. Uzziniet vairāk

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I showed up at 9 PM after a full day with my son at Hershey's Park. We bought some food on the way to the hotel to eat in the room and watch the olympics. As we drove up it was a bit dark and there was a homeless person laying on the front steps outside. The old look of the hotel and the feel made it seem very seedy. There was a man at the counter trying […] to get his reservation found and straightened out, 1 person at the counter who couldn't find it and he wanted to know about others in the future, while 2 other families were waiting to be seen. Finally someone else showed up and promptly told others who were waiting there were no more towels. The phone was constantly ringing, no answer. Finally I get to check in and it does go smoothly more or less. We went out the back door along a walkway which looked like this used to be a motel. There was a central pool area, but the doors all opened to the outside, not inside of the builiding like a normal hotel. We walked to a back building which seemed even in worse repair. Walked into the room to discover it was never cleaned. Towels on the floor like a fresh shower happened and the bed covers thrown back like someone just woke up. I went to complain and was told she would come and clean it right up. We fell asleep on top of the covers and she never showed. The next morning they did refund my money at no charge, thankfully. But I wouldn't stay there again until all renovations are done. Uzziniet vairāk

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I found a bed bug on the pillow with in 1 minute of entering the room, reaked of mildew in the room,.

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The staff didn't really let u know hours of things. Like the pool

Patiesa Expedia viesa atsauksme

Poor internet connection on second floor and the motel a little out of date w/TV, walls paint pealing off and outside area needed to be upkeep.

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I enjoyed the continental breakfasts. They were great! The staff was great! The room was not bad at all once we were moved. The restaurant was like an old saloon filled with smoke. The SMELL of SMOKE permeated the atmosphere. GROSS!!!!! The furnitre was filthy in the restaurant. I decided not to sit or eat in that part of the hotel. The outer food areas […] in the neighborhood was great. Getting into Hershey, Pa was wonderfully close and well worth it!!! I would stay again but not eat in that filthy restaurant in the hotel. lOVED THE FREE wifi & nEWSPAPERS. sTAFF WASEXCELLENT!!!!!! Uzziniet vairāk

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The staff at this hotel was exceptionally helpful. We needed to find the information for a funeral we were attending and the front desk staff searched until it was found for us. Also information about the history of the town and places we might enjoy going were given.This is an older hotel, and so before the remodels are complete, some areas do look […] old. But the staff and provisions made more than made up for a little age in the facility. Uzziniet vairāk

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We only stayed one night, but we found it to be quite comfortable. I was also impressed with the helpfulness of the staff. We experienced a problem with the lock on the door, but one of the maintenance staff showed up immediately to begin work on the problem. One complaint would be the showerhead, which sprayed in several directions. Overall, good  […] value. Uzziniet vairāk

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The back rooms of the hotel need remodeled but after we moved to a different room it was fine! The breakfast was nice! The night time manager was very accomodating and very friendly!

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Nothing fancy, then again it's not a higher end hotel but for the price it was worth it.

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Ask for non-smoking room and the minute you walked in the room you knew someone smoked. The second room they gave me you knew they hadn't cleaned it. I gave up with the third room. Would not stay there again.

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I'm so sorry to say: Old and run down, dirty, mold in bathroom, carpet sticky and dirty. I didn't feel comfortable or safe at all!

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It was OK for two adults to stay there but you cannot bring the whole family to this location. We had a fly/mosquito problem in our room and had to go to the supermarket to get Raid and Cutter to make it through the night. On the plus side they had a good breakfast in the morning which it was unexpected by us. They also had a young man by the name of […] Lamar that was very accomodating and try to do the best to make the conditions of the hotel better. He was very customer friendly and attentive. Uzziniet vairāk

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Improvement is needed before I stay here again. I've stayed in hotels that have been half the price and twice as clean. The carpet in hallways did not get vacuumed from Friday evening through Sunday morning when I departed. There was a thick layer of dust on top of the TV. They need to have better housekeeping services before I go back. It's sad because […] there are not many hotels in the city of Lebanon. Uzziniet vairāk

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very nice..clean comfortable and reasonable price! would stay again!

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the hotel was very good,very helpfull staff,and it is not to far from atractions,my review it is very good

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The hotel stay was very nice. However I would like a bell man to bring my bags to my room & at check out bring to my car. Your continentalo breakfast was excellant

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This is hotel features a Restaurant on premises, however do not plan on eating there. They did not have any food in the restaurant except for hamburgers, that they had to go down the street and get rolls for. I had to ask for a vacumm and vacumm my own room, because it was so dirty.

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Room was a smoking room, requested non-smoking but none were available. Pool was cloudy. Bathroom had dirty cloths in shower. Room was dusty, and appeared to not have been stayed in for a while. Maid services never came the second day of stay. Room was run down, not well maintained. When front desk was advised, there was no appalogy or reimbursement […] given, he just checked us out. Uzziniet vairāk

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Not great. The only reason we chose to stay at this hotel was because we wanted to use the waffle machine that we thought was standard in a quality inn hotel. The waffle maker was out of order, therefore, the breakfast was horrible. There were cobwebs on the ceiling of the room and there were parts of the ceiling coming off. The pictures of the pool […] and the "pond" must have been from a few years ago, the flowers were dead and just did not look the same as the pictures. I was excited about staying there because the lobby was really clean, that was not the case for the room. I really wanted to give a good review but, I just could not do that. Terrible for the amount of money that I paid! Uzziniet vairāk

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Hotel was hardly quality for a Quality Inn. Very shabby and noisy. Breakfast was good.

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the carpet in the rooms are filthy, sleeping was uncomfortable and extremely itchy due to the the pillows and sheets being dirty also.

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Over all the hotel met our needs. It was close to family, Had a pool we could use, included a very nice breakfast (one of the bes I had in a hotel for a long time.) The room had a deck but no chair to sit on . We had a nice view of the pool from our room. The room was well maintained but the cleaning staff didn't dust while we were there.

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The room had trash in it, the towels had holes in them, the overall appearance was very worn. The nicest thing I can say is at least the staff was polite.

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