Naniloa Volcanoes Resort — Hilo

This hotel is obviously an older one, and they are in the middle of renovations. THe room we were in had marble bathroom appointments and interesting decor, but no carpet. The hals also have no carpet, giving the entire place an institutional feel. The grounds are right on the water, with lovely lawns and a pool that looks out over the bay. Much of […] the rest of the hotel is very run-down. There was only ne icemaker, it was located on the 7th floor, and it looks 50+ years old. The staff was very friendly and it had the best rates in Hilo. Uzziniet vairāk

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Although the exterior is run down and needs updating, the interiors of the rooms and the hotel were great. Nice, clean and good size rooms. For the price, this hotel is way better than some of the other discount hotels nearby.

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We enjoyed our stay. It was quiet and clean.

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Hotel is old and has some major work to do. Our room was beautiful, with a lovely view. But to get there, you have to negotiate a run down elevator and hallway. Place felt forlorn.

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Just terrible

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It's like house of ghost. So empty lots of weird people around and no security. But the view From my room was great.

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Rooms are clean and newly remodeled. Hotel at large is slowly undergoing extensive improvements. I'll stay there again.

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This is an old hotel that has seen better days, but was very clean and comfortable. Hotel staff very nice and courteous.

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Get the Oceanfront room and you will never want to leave your room; amazing view, proximity to everything. It maybe needs a bit of a face lift in unimportant places. .

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Worthless breakfast! No internet in rooms. Good location.

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Hilo-rainy. Naniloa Volcanoes Resort-depressing. Peeling paint on exterior, random guests in the slowest elevators ever saying 'it reminds me of the Bates Motel'. 35 minute drive to Pahoa beaches/geothermal pools etc.

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The view of the harbor was impressive, including small boats and 3 cruise ships. All but one of desk staff were very friendly and helpful. Location next to the ocean and the exotic Banyans and other unique flora was great. However, the nearest large store, Longs Drugs, i.e. that didn't charge exorbitant prices for ordinary goods, was 1.5 miles away. Would […] have been good to have a trash can or chute in the common area of each floor. Uzziniet vairāk

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An older hotel in a location with wonderful views. Nothing fancy but clean and well run. We loved hearing the waves crashing on the rocks below.

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Has gone downhill and has not been maintained. Breakfast consisted of coffee, watered down juice an meger roles. One person on the desk for check in which took 45 min.

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I was worried, and with reserved expectations, I was pleasantly surprised! The rooms were very clean, and the water pressure was very good for an island. I wasn't sure what to expect for 'breakfast' and it was very crowded with a tour group, so I was not really disappointed.(but it did take an hour to get coffee and toast)- they didnt run out. The staff […] was very nice and very helpful, I think that they are a little understaffed, but the hotel appears to be going through a bit of a transition /recovery, it appears to have a ton of potential from previous 'splendor' and given what it used to be, I think it will be amazing when its complete. There was no restaurant inside to accomodate us when we arrived after 8pm, so we ordered in Pizza from Big Island and it was great tasting! We totally lucked out and got a sunny, rainless day, for our day there,and that made visiting the island, Hilo and surrounding sites, the best possible. We were also able to explore the area, and coconut island (a must see right there) because we stayed at this hotel and looking back it was the right decision. Also having a view of the harbor, we were able to see the cruise ship enter, and that was also a nice surprise. The wi-fi in the hotel worked well in the lobby, and it was easy to get connected. The lobby is open air, so it proved to be a bit breezy and on the cool side for breakfast, I brought a jacket. I think I would stay again, for the money it was pretty good value. Uzziniet vairāk

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Poor staff; on the night of my check in, I wanted to eat. They directed me to their buffet. It was the end of the service and the food was extremely cold. I took the food to go but SURPRISE, no microwave in my room. You can go to the front desk to warm up any food you have. My cable was bad so I asked if someone could take a look the following day but […] instead, nobody showed to look at my cable or to even clean my room. The staff said sorry and offered me a clean wash cloth. The young guy behind the counter seems to hate his job. Only stay here if you just need a bed; nothing more! By the way, if elevators make you nervous, stay away or get a first floor room. Uzziniet vairāk

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We had 2 rooms on the 7th floor, both oceanfront (one was deluxe corner oceanfront). Hotel built in about 1967 & some areas show wear, but everything nice & works. This hotel may be rated 2 stars, but their oceanfront rooms (particularly deluxe corner), are 5 star rooms. We have stayed at Waikiki's best & others around the world. The other amenities, […] such their free continental breakfast on their veranda (great views), are also up there in the star rating. I was reluctant to write this review, because next time we may not be able get any room here (at least the ocean fronts). Only the snobbiest would not like this hotel. Like the old saying, throw out the baby (hotel), with the (old) bath water. Uzziniet vairāk

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My experience at Naniloa Hotel was a pleasant surprise. In visiting Hilo for 35 years, I had occasion to stay on this property years ago. In subsequent visits I noticed this building was either vacant or not cared for. But as chance would have it, an Expedia agent booked me into this location in Feb 2013 under the current name Naniloa. I recognized […] the property immediatly upun arrival and was a bit sceptical about staying here again after so many years. So I asked to see the room.Although the hotel appeared to be not complete in its' renovation as I made my way to my room, I was actually pleasantly surprized to find that my view was great .I saw multiple whales from my balcony immediatly.Also, the bath was clean and stylish. The bed was clean, modern and the art was tastefully done..The floors, woodwork, cabinets etc. were modern but not cold. I really liked the feel of this room. I feel that if the rest of the property continues to be upgraded as nicely as my room hed been ,this will be an asset to Hilo. Uzziniet vairāk

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I would never come back here, even after hearing that this is one of the better hotels in Hilo. - No lights in the parking lot - Building looks like its condemned - Dated look from the 70's - Vents in the elevator were dirty - Hallways feel like a prison - Flickering florescent lights in the room (kinda like a horror movie) - Beds felt old and really […] used - Stained carpets - Large openings around the door frame, so you could hear every little noise in the hallways - Room door would make you think of the projects - Shower has no pressure or hot water Uzziniet vairāk

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Not far from the Hotel, about 2-3 miles North, is a great Surfing spot! The People were very friendly! Hotel was comfortable and they had live music for dancing on the hotel grounds with FREE cover on the weekend, also had a special priced Valentines Day meal in the hotel. Over all enjoyable time!

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I did not care for the tile floors throughout the entire room. The continental breakfast was more than meager. Additional breakfast items were offered on the same table, but it was an additional $10 bucks. My suggestion would be to eliminate the free breakfast all together, therefore, saving the property embarrassment or keep it and enhance it.

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This hotel is in a good location, is cheap, has good working air conditioning, and the hotel staff was nice when I had to deal with them. The building was old and worn out and needs to be renovated badly or put out of it's misery. It looked like people live there, but I couldn't tell for sure. No one that I saw was sketchy. So, the crowd wasn't scary. […] There were a few families from what I saw. I didn't think it wasn't safe, even at night. The room is sufficient if you're just looking for somewhere to sleep. The rooms have hard floors. So, every sound from the hallway or room next door, which is only separated by a thin door, catches your ear. The bathroom was renovated and didn't look like it belonged in the same room b/c it was really nice. The beds weren't very soft, but did the job. There was no wi-fi in the room and the tv was stuck on top of some shelves that served as a closet. I'm not sure it's worth paying over $100 for, but if you're looking for a place to sleep and can't find anywhere else, it seemed safe and the people were nice, which is all that matters sometimes I guess. I'd recommend it only for quick stays or as a base camp for touring the local area if you don't plan on staying in the room at all. Uzziniet vairāk

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I am amazed how poorly maintained this hotel is! Depressed property. Not much choices in Hilo and this is a bed with sheets, TV, shower and that is it.

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Hilo is a small town... there's really not much to do here. We did a night here because our flight arrived late. There are other hotels along this road. Internet is free but you have to use an ethernet cable which they can also provide at the front desk. The hotel is located right at the bay. It seems like they're trying to repaint the back of the hotel. […] It's a bit dated along with the rooms. There's a free continental breakfast which as always isn't much. Air condition unit was loud. Interesting stay but I wouldn't recommend it unless you're doing a one night stop over or you're on a budget. I would give this hotel 2.5 stars but gave it a 3 because they were helpful and were able to store our luggage for a day while we went around the island to Kona. Uzziniet vairāk

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Hotel needs much up grbading to be considered a first class facility.

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This placed sucked. It is a sad depressing old rundown hotel. No restaurant fuzzy cable dirty, unkept and the people seemed to care less.

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Upon arrival this hotel does not present very well. Exterior , run down and lower 4 floors of the adjoining wing appeared to be closed down. Some of the people in and around hotel did not appear to be guests. Hallways and elevator very dated and institutional. Once inside room things improved a lot, our 9th floor room had stunning view of Hilo Bay, […] upgraded room, new bathroom, and comfortable beds, only problem, carpet, old and not clean.. Very quiet. Overall, we had a good one night stay, the only issue is the first impression of place not all that good, but if back in Hilo we would stay there again. Uzziniet vairāk

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We stayed at this hotel for 2 nights while visiting the volcano and Hilo. The room looked newly renovated. Ocean view was nice. Bed seemed clean. The tile floor looked dirty, and felt gritty or sandy. For a short stay, not horrible.

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This is one of the biggest dives I have ever stayed at. To call it run down would not do it any justice. This place is run down and stomped on. Cheaply modelled in about 1972, it appears that the only attempt they've made to upkeep this hotel is painting one half of one side of the place at some point in the past. So... you have a 1/4 painted hotel, […] that is 2/3 abandoned - you can see supplies stocked up in the windows in some rooms from the ocean side - and one of the buildings was completely abandoned with all the windows wide open - portraying a North Korea elegance. Best of all, after 5 min walking around my room in bare feet, they were black. Overall this place is a to Hawaii. Uzziniet vairāk

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I enjoy the history of Naniloa remembering it from its inception to present. It is still the best hotel in Hilo, and affordable. The location is prime, and the view of Hilo Bay with Moku Ola dancing in the water makes for a pleasant stay. The rooms were cleaned daily and in a timely fashion. The staff was accommodating with few requests. The continental […] breakfast was adequate -would like to have fruit . Uzziniet vairāk

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When I first got to the hotel, I noticed that on one side, there was a set of hotel rooms with peeling paint ceilings and partially boarded windows with wooden planks. I kept thinking to myself, "No way this can't be the hotel I'm staying at.." Turns out that this was Naniloa Volcanoes Resort which was shocking since the pictures online showed nothing […] of the hotel needing so much maintenance. The hallways were dark studded with scuffle marks, the room were also in the same condition as the hallways. I saw ants crawling along the wall in our room on the 9th floor, which goes to show that this hotel also has a pest problem. Considering the price, this hotel was way below expectations. I was somewhat disappointed, honestly. Uzziniet vairāk

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This hotel was great. We wanted to spend a few nights in Hilo, to use it as a base to see the Botanical gardens, Akaka Falls, Volcanoes national park, and Wapio Valley. It was perfectly located. Staff are super friendly and helpful. Room was very well maintained, and so were the lobby spaces. Great harbor view, close to parks and other restaurants. […] The only negative, was that it was almost empty; it seems like not many people stay in Hilo, so only a few rooms of this massive complex were occupied. The shops and restaurants were closed; which gave the hotel an eeire feeling, but that was easy to overcome. Uzziniet vairāk

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Renovations on this hotel has begun but much work needs to be done, especially on the outside of the buildings. From our room we saw to much black stuff on the pool deck and on the roof which has a lot of mold growth and plants. the continental breakfast consisted of a piece of toast and coffee.

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The stay was good, but the appearance of the hotel was a little dreadful.

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I stayed at the Naniloa Volcanoes Resort in 1997 and it was one of the most wonderful places at a great rate. It had a restaurant, shops, and many guests. Now fast forward to 2012 and I just about had a heart attack when we arrived.The restaurant is gone as are ALL the shops that were located in the lobby area. This hotel says it has a kitchenette, […] which it did 15 years ago - now the "kitchenette" includes a small fridge and a 4 cup coffee maker. the only furniture to sit on in the room is the bed and a small desk chair with wheels. NOTHING else... I called the front desk to ask for a chair because I am disabled and sitting on/in bed is awful difficult and a desk chair (no padding) is NOT comfortable... I was told they COULD NOT get a chair for the room. In order to warm up food in your room, you couldn't do that either. The microwave that is NORMALLY included in a kitchenette is located behind the front desk and only operated by the desk clerk not the customers. The "curtains" in the room are no longer cloth - 3 wooden panels that slide into place. It also had 2 swimming pools and an outdoor bar by the one, now the area with the bar and second pool is closed off and the water in the pool is all black and nasty - smelly...... checked out of the Naniloa and will NEVER go back without looking at the hotel and room first. When I told the front desk clerk how displeased I was, his comment was oh well... Uzziniet vairāk

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The staff was really friendly. It is close to the beach and shops.

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I have stayed in all the Hilo hotels and I like this one because of free internet,newer furnished rooms and less coqui frog noises at night. The rooms and halls are not carpeted so noise echos but it is seldom a problem. The continental free breakfast is the same as all the rest but not a minus. Since there are no 3.5 or more star hotels for the money […] this is the best place to stay in Hilo. Uzziniet vairāk

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The hotel is clearly undergoing some remodeling. The exterior and much of the interior of the hotel common areas appears dilapidated, damp and dreary. The elevators have taken quite a beating and look like they are being held together with duck tape, and one elevator refused to go to our floor despite repeated attempts. The room we stayed in on the […] other hand, was freshly remodeled, clean and attractive - it is just a shame the rest of the hotel did not live up to that standard. At this time, I could not recommend the hotel to friends or family, but it could be a nice place with continued remodeling efforts. I was glad we only spent one night there. Uzziniet vairāk

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This is the second time we have stayed at the hotel and decided to pay the extra ocean view rate. We decided to give it another try because we would like to help to get the hotel back to its status of the being an ideal location for stay overs in Hilo. We were given a room over the roof of the lobby which was distracting from the great view of the ocean […] and in particular the bay. The roof is in dire need of repair and we had to look beyond it to get a great view. Since the rooms were not booked it was disappointing that we were not placed in a better location. The staff really works hard and it was sad for us to see the deteriorating condition of the hotel. The room although renovated needed some additions of area rugs to give the room some warmth. Uzziniet vairāk

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The exterior and all public areas of this hotel are in a very sad state of disrepair. But once you're in your room, you'd swear you were in a 5 star hotel. They have completely renovated the rooms in a very upscale way--fully tiled in limestone, very nice Japanese inspired wood cabinetry, very nice bath fixtures. But the hallways, and elevator aesthetics […] leave much to be desired...Oh, and one last thing, don't forget to turn your in-room refrigerator on! Uzziniet vairāk

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