Sheraton Tampa Riverwalk Hotel — Tampa

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We have a 9 month old girl who is crawling all over the world. Because of this we actually look at low spots for dirt and grime. The floors could have been better, the general upkeep appearance could be better, and only expensive valet service was unexpected. Decent for the money.

Great stay, great service, very helpful and courteous staff.

Great service and terrific room. The only negative was the 19 dollar parking fee

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Selected a downtown business hotel rather than a hotel closer to Busch Gardens as expected better quality. Hotel hallway was run down, room carpet stained, furniture, bathroom vanity and mirror all very beat up. So not up to expectation. But beds were comfortable and we still enjoyed our stay. Also, not included in Hotels.com description, you must […] Valet you car for big $ overnight. Uzziniet vairāk

Had a smell in the room a sewer type smell

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The hotel is located right on the river in downtown Tampa and a short walk to join the riverside walkway and associated bars and restaurant. Only negative point for us was that the staff member overseeing breakfast in the club lounge closed 1 hour earlier than reception had told guests. Otherwise stay was very enjoyable and staff very helpful.

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The Sheraton Tampa Riverwalk Hotel was a great find. It is in a great location. Walking distance to all sorts of activities. The best thing about the hotel is that they are dog friendly and do not charge extra for the animal! The room as very clean too and there was no odor of animal anywhere in the hotel. I only live within an hour of the hotel, but […] was having such a good time in the city we decided to stay the night. The only thing that could have made it any better is if they allowed the dogs to swim in the pool. I know, now I'm asking for a lot. Stay here, you will not be disapointed. Uzziniet vairāk

Location was really nice. Building looks really nice inside and out. They double booked my room so we did walk in on someone naked (very awkward). They gave us a room right away one floor up and a complementary breakfast. The breakfast was not good at all. Eggs were grainy... Parking was difficult so you still end up paying the same even with the p […] romotion. Uzziniet vairāk

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As many reviewers stated, this hotel was not built as a Sheraton property. It was face-lifted. Things they can fix rapidly, it was Sheraton. They had great service staff, the bed was comfortable Sheraton bed. The room was clean. Things which needs time and costs are not fixed up yet, but functioning. My room had old bath tub with stains and rust. Wallpaper […] had mold and peeling off. I had to duck down under the desk to turn on the table lamp. There was no alarm clock in the room. If you are looking for 4 star "Sheraton" rooms, this may not be the hotel you want. If you want to save some money instead of staying near convention center but want to have a nice clean room and bed, this is a good choice. I was pretty happy about the balance of the cost and the quality of the hotel. Uzziniet vairāk

Hotel was clean, stain on carpet but room was clean other than that.

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need more staff...but over all i enjoyed it the hotel was very clean an centarlly located for my event

With the name "Sheraton", you expect a nice hotel, and this one didn't disappoint - but the staff really stood out as exceptional. The man at the desk went out of his way, when checking us in, to make sure we had everything we'd need to really enjoy our stay. Everyone else we dealt with at this hotel was polite, helpful, friendly - and that really makes […] a huge difference. Now, if the Tampa traffic cops weren't so surly and authoritative, the whole weekend would've been great! Uzziniet vairāk

Hotel was upscale and nice. Located on the Riverwalk in Tampa. Easy walk to convention center. Adjacent area was undergoing construction so a little noise earlier than I would have liked.

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No complaints from us about the rooms. Our 2 rooms were spacious and clean. And the river view was very nice and worth the extra money. Sure the carpets are old and have some stains - but that dead horse has already been beaten more then a few times. So other then the carpet issue, the physical attributes of the hotel were fine. My complaints/concerns […] are about the front desk customer service and the reservations system... I reserved our 2 rooms over 4 months in advance via Hotels.com and requested 2 double beds in each room. I also called the hotel directly a few days before our arrival to confirm the reservations - and they reassured me they had our requested rooms with the 2 double beds. But for some reason, upon our arrival, no rooms with double beds were available. I tried to discuss it further with the front desk staff member and showed her my confirmation paperwork - but she was very rude in handling the situation - basically saying that if you book through a 3rd party site you can request whatever you want - but there's no guarantee that's what you'll get. And it seemed to me that she'd probably used that speech more then a few times that day. I know I should have pushed the issue and should have called Hotels.com to have them deal with the situation. But we were exhausted and hot - and I knew the hotel was totally sold out because of a festival going on - so we decided to just take the rooms they gave us so we could get off the streets for showers and rest and food. But then a short while later that afternoon/evening while waiting in the lobby for the rest of my group, I watched/listened to the exact same song and dance play out with 4 other people that reserved a specific room type but the hotel didn't have it available. And all 4 of those people also made reservations through 3rd party booking sites! The same rude front desk staff person rattled off the same excuse about 3rd party booking - and one of the customers got so upset that a police officer Uzziniet vairāk

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The room was fine for an overnight stay. It was conveniently located to Forum. Our room was near elevator so a lot of guest noise and traffic. We were also on a lower floor so there was a lot of street noise as well. Staff was accommodating. Would request higher floor away from elevator next time.

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The Staff were excellent. Room was a bit dated, nice size tho. We thought we were facing the river and end up facing the street. The information did not state that you had to pay extra for the river view. The taxi was free to the peer which was nice. I would have preferred to stay somewhere closer to the mall and restaurants tho We had to take a taxi […] to these areas before the cruise. We shuttle dropped us off at the restaurant and did not pick us up even after 3 phone calls and one hour wait. The hotel did compensate us with free breakfast tho. Uzziniet vairāk

hotel was good.. DO NOT eat in the hotel restaurant.. JUNK.

The hotel staff was very helpful, but very overworked. They were not ready for a sold out night. The rooms were not cleaned properly, the rugs are filthy and need replacing. The bathroom had hair in tub and on floor. The shower ceiling was water stained and the tiles had mold. I will not return to this hotel again. Wait!!! They also failed to tell us […] about the parking fee: $20.00 dollars. Beware!!!! Uzziniet vairāk

Decent hotel with very nice staff and a pretty good hotel restaurant with ok prices. I had a room with view over the river which was very nice. Although I'm personally indifferent towards water, I really liked the view of the university area, which was very beautiful and just across the river. The downtown area was surprisingly dull. I had expected […] many shops and maybe a shopping mall, but only found a few restaurants, a pharmacy and lots of banks. There were several museums within walking distance, but I never visited them. Uzziniet vairāk

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Hotel was downtown and this seems to be a plus except for the extra cost of the valet cost per day $20.00 a day to be exact if I knew that I would have not tipped the valets so much. I paid a lot to stay there and there were all these extra fees that I did not know about. The valet fee for one and the fact that breakfast was not included with my room […] I had to spend a extra $14.00 if I wanted to eat in their "cafe" and that was for the cheapest item on the menu I elected to eat elsewhere. The boardwalk was under construction downtown so that was also a bust. Uzziniet vairāk

This place was great yes the carpet wasent amazing but it wasen't filthy either the bed was so comfortable and we had a bautiful view of the river. we definetly enjoyed our stay.

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This hotel is in need of an upgrade. Carpets and furniture stained and chipped. The room wasn't really clean either, although the bed linen was good. Also, the glass sliders were dirty. Just felt sad. However, the staff were very friendly and helpful. Will not stay again.

This hotel is close to Tampa General hospital, and they offer special rates, if you have a need to stay there for Tampa General. They also have a shuttle, which they can take you back and forth to the hospital, or wherever else you want to go for free. I also had my dogs with me, and there was no extra charge. The carpet was a little dirty, but I think […] they gave me that room because of the dogs. But overall is was fine, and I will need to stay there again when my husband is in Tampa General. My little dog was upset the first day I was there, and they had to call me on my cellphone, I was at the hospital, so the manager asked permission to go in the room, I said it was ok, and she went in and got the dogs, and put them in her office in their crate, until I came back from the hospital. That was very nice of her and excellent customer service. I also had a hamburger from the resturant, and it was great!! Uzziniet vairāk

We live in the area, but stayed at the Sheraton for my daughter's wedding. The staff was very friendly and helpful (especially Marcus) bellman. In fact everyone was very friendly. They have a free shuttle that will take you to the local hot spots, if that is what you are looking for and it is located very close to everything else. The only downside […] is that you must valet park your car, but that is the way it is at all the downtown hotels. I would definitely recommend this hotel. Uzziniet vairāk

The bedding was very nice; however, I wish I could say the same for the floor. Carpet was dirty. I would not walk without shoes.

Staff friendly and helpful. Shuttle wait longer then estimated faster to walk to destination.

Did not offer a continental breakfast Had a nice view of the river with a balcony The gym and internet access were good Shuttle service to downtown area

The hotel has a unfavorable parking condition, we had to always valet the car, and the hidden valet fees were not an expected expense in our budget and parking should have been complimentry if they did not have available free space. The carpet in our room had stains at the door entry and needed cleaning, the sliding door to the balcony was broken (stuck […] and seemed off track) this caused inconvience to access the balcony, but the balcony had a nice view of the river. There was no microwave, no mini fridge for food usage needs and the Hotel is just situated in an ackward place in the city. the room also could have been bigger. But the staff was very helpfull and extremely fast and courteous. There are areas of improvements needed and I hope they can step up and deliver as much as their advertisement photos seem to promise. Uzziniet vairāk

The Sheraton is the best value in the Tampa Convention Center area. It is on the river, in has a restaurant, store, shuttle, store, gym and pool. The rooms are large. We have stayed there 3 times on weekend getaways. The other hotels are too large or too expensive. You can actually walk to places from here. The driveway staff in helpful. The only negative […] is that the driveway is hidden and on a divided road. Since you are downtown you will pay to park. Convenient to Ybor, channel side, cruise port, the casino, aquarium and Hyde Park. Uzziniet vairāk

I must say, the hotel was really nice but I was surprised when we pulled up that it is valet only. No where when making reservations was I told it was valet only at 20 dollars a day. And not to mention u have to tip the valet each time. So b aware that there is a fee for parking when staying here. Self parking is not an option.

Ceiling was leaking from air conditioner and room was old. Walked into gift shop to buy a newspaper and was iven attitude because all I had was a $20. Decided not to buy it because the guy was so rude and he tried to give me a $10 back instead of my $20. Very disappointed

My stay was good and comfortable, but the hotel service could be a little better. I requested a microwave and refrigerator in my room as I am a diabetic heart patience. As I called to make this request was told I would not be charged. When I got to the hotel I was told it was going to be a $40 charge per day. A BIG RIP OFF! There were two other customers […] requesting the same items and were told they would be free and got them right away as I had to wait. Either you are going to be fair across the board and not charge at all as we play enough to stay at your hotel along with other fees. What you need to do is upgrade your rooms and ad these features to your hotel rooms. In the future have better front counter service when checking in your hotel and you should not CHARGE to use microwave/refrigerator for the room. On top of all that when I did get the refrigerator it did not work, the hotel service never came and got the refrigerator and I was still charged for something I could not use. Bad service and over charged to much for things that should be a necessity. Uzziniet vairāk

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Everything about this hotel was good.. Minutes away from all the attractions.. Friendly staff.. But be aware that valet parking is a must and it is $17.00 per day.. We were there 3 nights/4 day.. Valet alone was $51.00.. Was not expecting that.. But other than that its a good place to stay

The Sheraton Riverwalk was ideal for our weekend trip, since we were in town for a wedding at the Bank of America Tower across the street. The hotel has shuttle service to the downtown area which delivered us to the bay where we watched the international dragon boat races and took a bay cruise. The trolley and the University of Tampa are just a few […] blocks away. The property is clean and well maintained and the staff is helpful. Uzziniet vairāk