St Martins Lane — London

Had a great stay. All the staff were excellent, proffesional and friendly. Hotel is very cool. Nice bar downstairs - pricey drinks but in keeping with everywhere else. Our room was superb & amazingly quite ! The location is fantastic - just off Covent Garden, so it's just round the corner from everything but also in a nice quiet spot.

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Don't get the ungraded room unless you like paying more for your room and staring at a brick wall. At that rate, shouldn't WIFI be included in the rate? Seems like it should. Carpet in common areas has the usual messes where people leave their room service trays. Can't hotels figure this simple thing out?

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If you've stayed at any other Morgans Hotel Group properties, you will not be surprised by design or customer service at this property. Best water pressure in London! Without question, best I've stayed in the West End.

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Always my first choice hotel in London. A stylish, modern hotel with professional, polite staff in an ideal central location.

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The hotel staff was exceptional - opening doors, giving directions, etc. Room was always clean when I returned and the lit candle in the bathroom was a nice touch. Only (minor) issue was the wake-up call button was broken on my room telephone, so I needed to call the reception desk, who then transferred me to the wake-up call line. Overall, a great […] place to stay and hope to come back. Uzziniet vairāk

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Really surprising, the best option in London

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One of the absolute best modern hotels I've ever stayed. Excellent location, service is of the highest quality and I highly enjoyed the exquisite breakfast.

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We were very pleased overall with our stay at the hotel. It was bright and clean and the location was perfect for busy nightlife and within easy reach of shopping and tube station. I did have reservations that the standard room would be tiny but it was spacious for both of us. We didnt have hotel breakfasts, instead dining at Cotes next door where the […] breakfasts were superb. The light bar at the hotel is extremely pricey but not surprising - two drinks totalled £20. All staff were professional and friendly. I pleasant change from the old fashioned London hotels. Would stay again without question. Uzziniet vairāk

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with exceptional service

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Can't beat the location and friendly staff. Free gym next door a nice plus. Room was nice and great bathroom. A few technical glitches, wifi was fast but spotty and unclear how much it cost (they comped it in the end) and room phones out of date. I will stay here again for sure if I can get a good rate.

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Bathrooms were very nice and lobby and bar were impressive but rooms were too small and bed was very hard

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I had stayed here before but it has been about 4 years or more. The hotel staff were fantastic. Very welcoming instead of the "we are so cool" attitude you get in cool hotels like St Martins Lane. The room was great. Small, but it is central London. Decor was great. No noise from the street. Had a drink in the bar after our show. Super friendly staff […] again. Uzziniet vairāk

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A little more than wanted to pay for our trip to see a show in London but worth every penny particularly as they upgraded room for no extra cost. Excellent choice and definitely stay again.

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Central and convenient, efficient and courteous staff

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The Hotel was great but unfortunately there was no stair access within the hotel and one of our guests had a phobia of lifts. On new years eve upon our return there were some yobs hanging around the entrance outside to the stairs which scared our guest.

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Upgraded upon arrival to a beautiful loft room. As soon as we walked in Matt from front desk phoned to make sure we liked it! Fantastic location, attentive staff, beautiful room - can't wait tI visit again!

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Room was very quiet. Staff very friendly and helpful. Excellent location, very close to Trafalger Square and Convent Garden. Definately recommend if it's you first time in London.

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Quite a swanky hotel but expected slightly moor for the price, although the location was fantastic

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Perfectly located. Ambient minimalistic design. Impeccable service. Asia de cuba and lobby bar are absolutely marvelous.

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This is a fantastic modern hotel in the heart of the West end - if you want traditional decor and tacky wallpaper this clean contemporary hotel is not for you. VERY friendly and helpful staff and a fantastic location - I really want this to be my baseline hotel in London

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This is a quirky, but luxurious hotel with all the amenities that you would need. Located on a quiet street near Covent Garden, yet a stones throw to all West End and central attractions. Great service and friendly staff. Worthy of a stay for both business and leisure.

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This is a very stylish hotel ( what else could be expected of Phillipe Starck!) situated within 300m of Trafalgar Square, surrounded by theatres and restaurants. The bar has a great atmosphere and the Asia de Cuba restaurant was superb.

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The staff were very helpful, especially the concierge, Cam. The hotel is modern with a fresh, clean atmosphere.

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Hotel and staff were great. Except maid kept opening our window and leaving it open and at night we couldn't figure out why it was so cold despite having the heat on- until day 2 when we realized the window was open. Despite telling the front desk- the maid continued to leave the window open every day- not sure why this was -considering it is winter. […] The open window also led to increased street noise and construction noise which was not great considering we left nyc to get away from the noise. Nonetheless the staff did send up free coffee to our room the morning we left for the inconvenience. Uzziniet vairāk

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Great location. Has free access to an excellent gym - Gym Box - next door.

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Everything was perfect. Location, staff, rooms, decor and bar. Would not hesitate to stay there again

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Our room was very small. Couldn't fit an open suitcase anywhere. There was a lot of noise from closing hallway doors slamming. Felt a bit dorm-like. I like minimalism, but it was somewhat extreme. The hallway reminded me of a stark no-frills ship. The lobby was cold and unwelcoming. The staff was very nice. I think the star rating is one star too high. […] No coffee maker in the room was not good. Luckily Starbucks is across the street. I'd stay here again in a jam only. Uzziniet vairāk

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The hotel does not have a great street appearance. In fact I don't think the name is on the front of the hotel. But don't let the outside fool you. Inside it is great. Modern design and the rooms are very functional. The staff was great! Location terrific

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A modern trendy hotel in a great location in Soho, close to everything. The staff was nice with no attitude. The rooms are nicely furnished, though on the small side. The extra charge for WiFi is irritating, and so are the high prices for the soaps and other items offered for sale in the room. However, there are several great breakfast places nearby […] with free WiFi. Overall, a very pleasant stay and centrally located, though a few small items don't give it the top rating. Uzziniet vairāk

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Hotel staff fantastic with exception of the bar the evening a friend and I visited after a play––service here was horrid, uninterested, inattentive and glacially slow.

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What an amazing hotel! The staff and service was impeccable and everyone made us feel very special during our stay. We were there for 5 days for my husband's birthday. The location is outstanding, so close to everything. I booked a deluxe king room and it had the most amazing view of Trafalgar Square, The London Eye and The Parliament buildings. I will […] definitely stay at St. Martin's on my next trip to London! We had a fantastic meal on our first night at Asia de Cuba and loved the intimacy of the hotel bar. Uzziniet vairāk

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my room, although small, was very nice and extremely modern. The only real problem was that the staff seemed to think that they were above everyone and were a bit unfriendly. It is a very young crowd that stays there, and if you are a bit older, they look down at you. Probably would not stay there again

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The staff were friendly and efficient, the beds were comfortable, and the views from our room were over London towards the City and Canary Wharf.

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Fantastic location, very friendly and attentive staff, child friendly (I stayed there with my 4 year old). Excellent restaurant (Asia to Cuba), breakfast was also excellent. I highly recommend this hotel.

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Fabulous hotel but staff really made it, having stayed at the Sanderson as well would say I preferred St Martins Lane, for location, rooms and attentiveness/friendliness of staff. Particular mention to Deborah on reception & Kim in Asia de Cuba as well as Peter the Bar Tender in the Light Bar.

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The rate was extremely expensive!!!

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When designer becomes limited, I think the hotel is laid back and stylish but this should not mean you lose the basics of hospitality. Don't think I will be back room was very sparse and looked with its full height windows onto another building and office. Location is great I would save your money for local amenities and pay less for a hotel

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Directly in the center, comfortable rooms, to expensive breakfast

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I just stayed at the St. Martin's Lane, could not have been a more convenient location, super nice hotel staff, and pretty room. I took several meetings on the premises, and it was very convenient and impressive. Will stay there most certainly again.

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a room reservation doesnt guarantee a table in the Light Bar!!!

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When I am in London, I always stay at St. Martins Lane. The rooms are modern and well appointed, and the staff are very professional. I particularly enjoy the lobby bar !

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excellent place to stay. service, food and location is perfect. thanks for the great service.

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Staff, food and room were great. Watch out for the room numbers on the floor though, as it took us a while to find our's :-)

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Stayed 3 nights in total, great location, around the corner from leicester square which is perfect for those on business and leisure alike. I liked the fact the the rooms are full of quirky features such as lighting and many of the gadgets like an ipod dock which is always welcomed, though wireless internet access was not free like many other hotels, […] also no coffee/tea facilities provided for those mornings needing a quick coffee before leaving the hotel. Upon arriving I was given a voucher for a free drink at the bar which was a great touch, though upon reaching the bar that night it only extended to certain spirits and not whisky which I was looking forward to, though to be fair they did stock a huge selection of drinks. I ate one night in the hotel restaurant, I had mixed feelings about it, the quality of the food and menu was great, there was also no issue with time, the food arrived very quickly, however the lack customer service was shocking, too much haste and not enough personal touch, my waiter whilst placing my glass of wine on my table began to have a conversation and ask the guests on the table beside me a question about their meal, with no eye contact whatsoever with me, frankly the price of that glass of wine alone should have warranted a sentence or two with me prior to moving on, the food may be five star but the service in the restaurant is poor, in my opinion time to get a few qualified in the art of customer service and customer experience as relying on the quality of the food alone does not make a restaurant. Overall I would probably stay again on the strength of location alone, though I would not visit the restaurant again due to the the lack of customer service, either further training is needed or a complete overhaul of the service staff with a team trained in the customer service skills to be expected at any top restaurant. Apart from this one area the staff across all the other areas of the hotel are exceptional. Uzziniet vairāk

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