Castle Hilo Hawaiian Hotel — Hilo

It was close to airport and tour bus pick up. There were places to eat. We were in for one night, having come from Kauna'i to the Big Island for the volcano tour. Rooms were not where I would want to spend days.

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Location is convenient. No frills. Just somewhere to accomplish your much needed three S's while on business.

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Very relaxing hotel, staff extremely friendly.

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I was never told about making reservations at the hotel buffet when i checked-in on saturday. So for dinner, we went to eat since everything nearby was closed anyway, but the restaurant hostess didnt let us in coz they are booked fully. I complained that to the hotel receptionist but all she said was "ooh sorry." Room was a mediocre standard hotel room, […] not many amenities, simple. Uzziniet vairāk

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Very efficient and helpful staff. My shower wasn't working so they expeditiously sent up a maintenance person to check it. Upon learning that the shower wasn't working they immediately gave me another room. Thanks Hilo Hawaiian Staff!! "U da bess!!"

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comfortable and easy

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We only stayed 2 nights but the view was great. It was great to get to the volcano and things on that side of the island. The hotel staff were great and they got us in our room early and gave us a great view.

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OUTSTANDING

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We returned to the Hilo Hawaiian Hotel, having had a wonderful stay ten years ago. Back then the hotel was grand - with quality well equiped rooms. The location is lovely - situated by the park and bay with a row of historic Banyan Tress along the front (one planted by Babe Ruth), the lobby is still grand and the staff are still warm and efficient, […] but the guest rooms need TLC - they were faded and shabby (but clean). What a shame - I appeal to the Castle Group to invest some money into refurbishing the guest rooms and restore this lovely hotel to it's former glory! Uzziniet vairāk

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Everything was great about the hotel, but the trees outside of our windows were filled with really REALLY loud birds that kept us awake most of the night. Even though the hotel is great, I don't think I would stay here again unless I was on the water side of the hotel.

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Very fun place to stay for 3 nights. Hotel staff very nice. Beautiful location. Just know it's older but clean & comfortable.

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Enjoyed our stay. Food was good but a touch high for some items. Seafood was fresh and lots of it.. Make sure you pay the extra $10 for the harbour side, which comes with a fridge. No fridge in other rooms and no free Internet

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All the comments and reviews about this hotel are accurate. It is a hotel that has shown its age, the hotel does not spend a lot of money to keep it looking top notch. However, it does look a lot better then all the other nearby locations. The rooms are fine and clean and people here are friendly. The room walls and ceiling are all paper thin. You […] can here everything around you - people using the bathroom upstairs, you can overhear peoples conversation in the halls and at about 5am we heard a jet take off from Hilo airport. We chose not to eat here because we didn't hear any good reviews about the restaurant and the prices were very steep. Uzziniet vairāk

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I'm not too impressed with our stay at this hotel. We upgraded to a "superior" room and our view included the lobby rooftop which was covered in used tissues. The room itself had popcorn ceilings and wallpaper peeling off the wall. They also charge $10 a day to use their wifi. This hotel was definitely not worth the $150 per night we paid. On the plus […] side, the location is beautiful. The ocean is right out the window and a beautiful park with Japanese gardens and banyan trees is right there. I guess I just expected more for the price. Uzziniet vairāk

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The hotel is serviceable. The shower had mildew stains in the grout, which is unsurprising for Hilo, but still....

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The hotel is old and needs upgrade. The worst part for us was that we were provided a room on the third floor just above the hotel bar! The loud music started at 8pm and continued nearly until midnight! we had to call TWICE before the loud music was turned off. we requested a room change in case the music was not turned off! VERY POOR CONSIDERATIONS […] FOR GUESTS. Uzziniet vairāk

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Can't really tell if it's not clean or just old. Overall it's an okay hotel. Since there are not too many options in Hilo anyways, I'm sure this one is still more acceptable than the others.

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Good location Great view musty room smells and moldly walls.

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Overall feel is that of a Holliday Inn. Rooms clean but outdated.

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Great front desk. Nice upgrade ! Huge rooms.great view. Very good Restaurant both food and staff

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The site is outstanding, in a large, well-kept park-garden, facing the bay and ocean. The staff is fine, the food service OK, and lobby and grounds excellent. However, it is not a new hotel and you will find mold (in moderation, but very obvious) in various places such as the bathroom, the HVAC vents, etc. The halls have a distinct odor, not disgusting, […] but far from fresh - presumably the air circulation is not great. To some extent this is a common defect in Hilo buildings, especially older ones. The hotel really needs to be stripped to the bones and rebuilt. Unfortunately the room rates are not reduced to correspond to the condition. But the choices are limited, and I continue to stay there when I need to stay in Hilo. Uzziniet vairāk

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The staff was excellent and the room was keeped clean.

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Hotel was cold and damp Very dated and not well maintained. The location however is very nice Would not stay there again

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Overpriced, which may be the reason rooms were available at the last minute.

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This is definitely a budget hotel. The hotel staff is inattentive. The bellman spends his time on his cellphone sending text messages, and the Front Desk staff does not even greet you or acknowledge you when you while you wait in line. The wait staff at the breakfast buffet is equally disinterested in guests. Hilo is not a tourist town, so I was not […] surprised, as the staff of every restaurant and shop we went too seemed indifferent. This hotel is a bit worn out, but so are all the hotels in the area. If you do not care about hanging out at the hotel, this place is fine. The beds are stiff, but everything is clean. Uzziniet vairāk

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Lobby was okay, but room is rediculously out of date. 80's wallpaper peeling at seams, damaged drywall, no frig, no iron or board, no hair dryer. very icky vibe. cute park and bay is nice. no beach, rains all the time. greeted at front desk by man wearing tank top underwear shirt. Ive heard this is best hotel in town, but NOT a place to vacation.

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I would recommend ONLY because there's really nothing else. But it is too expensive for what they offer. They know there are not many options for travelers on this side of the island. They advertise as ocean view, when in reality it is on Hilo Bay. Ocean view maybe, if you crane your neck to the right! There is a pool but no beach. Only rocky shore […] and not much at that. Rooms are clean but outdated. Bedding looks like it's from the 70's. No hairdryer in room, you have to call front desk and have them send one up. Free Wifi in lobby only. Dining room very pricey considering the state of the hotel. We ate next door at Uncle Billy's (run down but food was good and cheaper). Upon check in, we were told no smoking in room, absolutely no smoking in room! OK! We get it! Besides, we don't smoke! Early evening we started smelling cigarette smoke in our room! Called front desk to complain. Apparently, it was coming in through our AC from another room! I have to say, they were very quick to fix the problem. The girls at the excursion desk were extremely helpful and informative. Uzziniet vairāk

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Nice area around hotel for walk or run. Right on bay. Near airport and easy to find. Good food and good service. Large room for the price. Very satisfied.

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First room we had was musty and smelled of cat urine. Clerk at desk quickly and nicely gave us a new room which faced the bay and smelled okay.

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The comfortable bed and buffets, both seafood dinner and breakfast, were our highlights.

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Front desk always very busy with only one person. Breakfast buffet too expensive. Bartenders are alot of fun.

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There isn't much choice in hilo. I recommend staying in another town if at all possible. Blah.

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Great location with friendly staff and pretty view!

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Most disappointing? Thin walls. With neighbors on each side, we either heard one's TV or the other's phone conversations...crisply...and neither were trying to be loud. It just seemed like the walls were hollow. I'm not sure sleep would have come so easily if I wasn't tired from a long day. Decor was stuck in the early 90s. Felt like nothing but the […] LCD TV had been changed in two decades. Another gripe - the water pressure in the shower was near nonexistent. For the price, this property did not meet expectations. Uzziniet vairāk

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It was great. Friendly people. Very nice manage.

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The hotel has great potential but it is old and it shows.

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The location of the hotel is very good, near the sea. But rooms close to the elevators are quite noisy.

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Beautiful setting, w/large rooms, great ocean views, & conveniently located w/in walking distance to several restaurants. The landscaping is well-groomed but it’s clear the facility is aging, badly. The staff was courteous, professional & attentive. The in-room coffee was good, exactly as you would expect on Kona. The hotel has Wi-Fi in the lobby, but […] in the rooms you’re stuck with Ethernet cable for about $11 a day. Beyond that, it gets worse. My both bed sheets & towels felt cheap & threadbare, the pillows (I had only two on a king size bed) should have been retired long ago, interior painted surfaces are dingy, carpet is worn out & the cabinetry, furniture, plumbing & lighting fixtures are all extremely outdated & worn. In fact the overall decor reminds me of those kitschy Miami Vice-80's-era pastels & is desperately in need of renovation. That said, there really aren't any other good options in town so this property like the others sadly has no incentive to invest in improvements. Perhaps this is why their hotel room rates are so reasonable, compared to other cities in Hawaii? If you care more about a convenient location in a beautiful setting w/ nice staff & clean & affordable rooms than you do nice appointments & aesthetics, this is a good choice for you; it's not like you have a lot of choices in this town, so if you truly want a first-class facility & can spare a 3 Hour Drive to Kona (or an $80 flight,) that may be worth well the trouble. Uzziniet vairāk

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Very pleased with overall service and condition. Good location too. Suggestions are to have a safe and fridge in the room.

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Wonderful location on the shore of Hilo Bay and convenient for visiting the volcanos. The view out of our hotel window of Coconut Island was incredible!

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The room we stayed in smelled of old smoke, despite apparently being in a smoke free room. Our room didn't have what I think of as basic amenities, such as a fridge (I've been in 2-star hotels with fridge in room), and didn't have tea or coffee (but did have a coffee making machine). Positives however: the room was huuuge, the wait staff were friendly […] (if slow, but I think understaffed), and the hotel is close to Coconut Island and the Gardens, which is quite picturesque. We were using it as a stopover to get an early morning flight, so be warned: close to the airport! (As in, I've stayed in airport hotels further from the runway!) Not a hotel I would recommend to friends, but it is convenient, and in a historic precinct. Uzziniet vairāk

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My husband and I had a wonderful stay at the Castle Hilo Hawaiian Hotel. The rooms were large and comfortable.Parking was sometimes a bit hard to find at night but that is the only complaint that we had.. Location was also good.

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Was very nice faded glory hotel with good staff and unreal location. HIghly recommend for the not extremely picky traveler, Fly into Hilo rent car be your own boss, loved Volcano Park and loved the drive north from Hilo,

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Staff was very nice/room was clean/dinner menu choices was not to our liking. Beautiful view from room and quiet.

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Stayed here for 4 days in January. Having read previous reviews we were not surprised, the hotel is in need of updating and renovations. However our room was clean and very big and our ocean view room on 6th floor was quite comfortable. Free and plentiful parking. Good location for visiting Volcano National Park. Front desk staff were very pleasant […] and helpful. Uzziniet vairāk

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Loved the location Very friendly staff Check in/check out very easy Furniture very battered

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Very Friendly Staff.

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