Crowne Plaza Vilamoura - Algarve — Vilamoura

This hotel was simply fabulous. Great location, reception staff were friendly and helpful and rour room was large and comfortable. Wonderful spa and gym and a lovely outdoor pool. We will definitely choose this hotel when we return to the Algarve next spring. For those looking for airport transfers I can highly recommend Yelow Fish who were very efficient […] and reliable. Uzziniet vairāk

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relaxing

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Had a great break and throughly enjoyed our stay at this hotel. The only negative was there was no tea/coffee facilities available in our room.

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Very good ,friendly helpful staff.whole experience was very satisfactory

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We have visited this hotel a few times before in the Summer and Winter. It is in a fantastic location on the beach and near Marina. The staff are always very friendly and efficient. Weather over New Year lovely. We were able to sit in a sheltered spot by the swimming pool in swimwear. The pool area was open but limited lunch menu / snacks are available […] in the Winter. However the breakfasts were lovely, varied unhurried and of great quality - so little need to have lunch at all! Will def return again. Uzziniet vairāk

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A fabulous hotel!Really close to the beach and has 2 lovely pools. We went in October so it was off season and not busy. Can imagine very busy mid season. Staff very helpful and fluent in English, for those not fluent in Portuguese!Great buffet breakfast too with very wide range of food.

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This is he first time I've stayed in the Crown Plaza in Vilamoura and it wont be my last! its location to the beach is brilliant and its only 10 mins to the marina and the bulk of the restaurants. The room I was given was a junior suite and it was exceptional in every way.

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From our arrival to our departure our whole experience was amazing !! Staff couldn't do enough to help us, food was lovely and our hotel suite was just simply the best !! Also used the beautiful spa. Would highly recommend this to everyone looking for a pure relaxing break !!!

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The downfalls of this hotel are minor but at a 5 star rating you would expect them to be covered: 1) hotel rooms have no tea making facilities 2) the mini bar was empty and never stocked during our stay 3) the satellite channels only had an british new channel, nor was there an amercian entertainment channel - this was very limited in comparison to […] other hotels at this level 4) no service is provided while sunbathing - you need to go to the bar for snacks or drinks 5) the breakfast although varied didnt have an omellete station, the scambled eggs where not nice, the sausages where also not of good quality which left the hot breakfast pretty slim. 6) and finally having to pay for beach deck chairs The plus points where around the quality of the rooms, the modern decor, the location was fantastic and the fact they the hotel has a nice pool, garden area and direct beach access. The hotel was clean, if it could pick up on the above small things they truely would be a first choice hotel for me in portugal. Uzziniet vairāk

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Our experience was very good except for one area and that was the service in the bar in the evening. This was not down to the staff as they worked very hard to try and serve everyone but there was just not enough of them!! If you are going to offer cocktails then additional staff must be on hand to serve other customers as cocktails take much longer […] to make. Uzziniet vairāk

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We had a great stay here for 3 nights, wish it was longer! Staff were really helpful & friendly, other than the one and only pool porter who didnt want to put the umbrella up and had to be asked a few times (can only be operated by a drill!), so my little girl got grouchy as wanted some shade (the childrens pool was closed). The childrens pool when […] open was great and we were never forgotten by staff when they provided complimentary fruit in the afternoon. The hotel had mainly an older clientèle or golfers on a gentlemans break, that said, everyone was friendly and adored our little girl. I would say for families with older children to look into what would be available when they visited, there is a play area and a kids club but this wasnt running when we visted (we didnt need it) Food was great and breakfast was most enjoyable. Its a short walk to the Marina, but actually preferred to be out of the centre. Overall really pleased with our stay. Uzziniet vairāk

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The Crown Plaza at Vilamoura Portugal is a lovely hotel. I understand it has been refurbished in the last year or two and it is really welcoming and comfortable. The free internet access is very useful and the facilities at the hotel are very good. My only negative comment is the quality of the breakfast. The cereal and 'muesli' is of a very poor quality […] - not what one would expect from a 5 star hotel. The 'muesli' consists of what looks like the remains of rice crispies, and corn flakes and bears no resemblance to 'muesli'. Also the restaurant is very short-staffed at breakfast resulting in the coffee/tea machines (of which there are only 2 to service a large number of guests) running out of milk. Also the crockery/cutlery is constantly running out. This is the only negative thing I can say about the hotel. The staff are very helpful, polite and friendly. I would definitely stay there again. Uzziniet vairāk

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Given previous reviews I was intrigued, but happy to find the hotel was wonderful. Decor all new, clean and smart. No noise from the casino at all (stayed Monday to Thursday nights). Bedroom was large, cleaned well daily and fresh towels too. Glass bathroom walls were unusual, but the blinds worked. No toilettries was also unusual. No tea/coffee or […] cups was very odd, esp as there was a coffee maker. 2 bottles of water were provided every day. Supermarket is a 2 minute walk, selling all you need, and we were never challenged once on what we brought back in - there is a sign saying no hot food or alcohol which we honoured. There are few loungers at the poolside and they do go quick, but the fatboy bean bags on the grass are more comfortable anyway. Pool bar staff happy to bring food and drink to wherever you sit, and one afternoon they came around serving free fruit, nice touch. Weather was very hot - hotel pool was very cold which meant it wasn't used so much so plenty of room for swimming unchallenged lengths. All the staff were very helpful and friendly. The town itself is very British, mostly English and Irish tourists. Went on the Dolphin and Cave boat, and saw lots of dolphins - magical creatures. Lovely lovely stay. Uzziniet vairāk

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this a very nice hotel. good sized lobby, lounge, bar etc.its just that noboby can be bothered to give you any information, you have to ask for every piece of information regarding and i mean everything.

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We stayed on a B&B basis for a week and were delighted with the hotel. Excellent pool, close to beach and close enought to the Marina without being too close to be disturbed by late night revellers. The staff were all very helpful. The Breakfast's were good although if we had one minor disappointment it was the quality of the coffee, which was from […] a machine and not fresh. As with many hotels in August, you have to be up very early to secure a sun-lounger by the pool! Uzziniet vairāk

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Hotel was very good, excellent location on the beach and only a few minutes walk from Vilamoura marina and shops. The service was great and staff very friendly, breakfast service a little slow! Would recommend to anyone wanting a relaxed vacation by the beach.

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The hotel is very modern and well decorated with a delightful spacious feel.The staff are friendly and very efficient.The pool is exceptionally large, surrounded by nice sunbeds and canopies and offers plenty of space even when the hotel is busy.Alternatively there is a lovely garden with big cushions to chill out on if you don't want to be by the pool. […] The Beach is on the doorstep- just 50m from the hotel. Fantastic quality buffet breakfast with lots of choice to cater for all tastes.Poolside snacks,drinks and lounge bar food is not cheap but considering it is a 5 star hotel one wouldn't consider the price too over the top. Definitely suits people who appreciate a quiet classy atmosphere and are prepared to go into Vilamoura itself (10 minute walk) for the lively restaurants and holiday atmosphere. Uzziniet vairāk

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Hotel was beautiful. Too many children playing around the pool, balls should be banned from pool area and also from clogging up the Internet.

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This is the second time we have visited this hotel, there have been some improvements from last year,you are issued with towels for the pool immediately whereas last year you had to stand in a queue.There is now a pool bar and the surrounding pool area has be recovered with decking instead of yellow gravel. However You had to practicaly be in the SAS […] and get up at the crack of dawn to ensure you sun bed around the pool(6.30-7.00am)communication skills and politeness could be better from the reception staff. When live entertainment was on inside the hotel the location and atmosphere was unsuitable as the hotel kept the large screen TV switched on and people were playing pool directly behind the artist(s) Uzziniet vairāk

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Great hotel in a prime location. The rooms are beautiful and mostly spotless. The only place not to be cleaned daily is under the bed.... Very dusty!. Nice to see the hotel have acted on feedback on the floor area around the poolside and have now replaced with wooden boards rather than the initial stoned floor which hurt your feet when walking on it. Thought […] the 50 euro charge for bringing in food was outrageous..... Especially when it all adds to Vilamouras tourism. Entertainment in the bar area of an evening was a great experience! The pool area is beautiful although the pool itself is freezing! Sun loungers very comfortable. Breakfast was slightly disappointing. Bread was rock hard and cereal seemed to be a unknown brand and quite bland in taste. There is a small family of cats that live in the hotel grounds after speaking to a few people staying at the hotel the general opinion is that the hotel fail to care for the cats even though the guests feed them and they are a bit of an attraction for cat lovers. They are literally so skinny it's upsetting. The hotel would definitely gain respect if they were to take better care of them. It's cruel to see the cat with the broken foot hobbling around without vet care The spa is excellent and the 15 euro charge is worth it to wind down after a day in the sun.... Heated pool and jacuzzi. I will definitely stay in this hotel everytime I visit Vilamoura. The above views are literally the only faults I could find with the hotel. Uzziniet vairāk

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Booked a junior suite with a sea view. In reality a junior suite is a large guest room with a net curtain next to the bed to give the illusion of a separate sitting area. Comfortable bed and nice bathroom. The room was advertised as having a Nespresso coffee machine - it did, but the capsules cost a huge 12 euros for 6 and have to be orded from housekeeping. […] Two small nescafe sachets were provided on arrival, but not re-stocked. The hotel applies a penalty of 50 euros per day if you bring in any food or drink from outside. 50 Euros per week for wifi in the room. Beach towels can only be used by the pool and there is a 40 Euro fine per towel if you loose one! Uzziniet vairāk

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Great hotel and location. Hotel still needs more sun loungers. There are more bean bags but these are not suitable to all. Also a lot of people had two bean bags each... Unfair to other guests when they are looking for bags.

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Hotel very clean and well located staff very friendly and pleasant. We opted for an upgrade and that was worth paying the extra fir as we had a lovely sea view overlooking the pool area and the sea . Lots of good restaurants within easy reach of the hotel. Pool area a bit crfowded but they have lots of lazy boy bean bags on the grassed area which are […] very comfortable. Breakfast could be better but adequate supply of fresh fruits cereal cold meats etc. Overall we are happy to recommend the Crowne Plaza. Uzziniet vairāk

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Accommodation and amenities very good only disappointment was the food very average considering that it is a 5 star hotel.

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This property is advertised as a 5 star venue. The hotel breakfast was the same for 10 days. Tea and coffee at breakfast was self service via 2 machines providing a facility for 600 people. Not 5 star by any standards. We stayed at this hotel last year and a lot of things have changed for the worse. The hotel was having maitaince work carried out around […] at the pool area. Surely this work should be carried out during the winter months and not the busiest periods. When we requested a late late check ut we were told that even as premier card members we wouldn't be allowed a 2pm checkout. When we requested showering facilities we we told to use the pool showers. 5 stars Never. Uzziniet vairāk

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Fantastic hotel with everything you need whether visiting as a family, on business or with friends! Always clean, great staff and relaxing pool and garden.

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The Crowne Plaza is an excellent hotel, with very good facilities for everyone. The pool area is being renovated with new decking around the pool to replace small stones that hurt your feet, but once this is finished the pool will be great. The buffet breakfast was very good with a good choice of hot and cold food.

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I quite liked this hotel, it had a pool and the beach was right next door which gave many options. However, the number of sunbeds by the pool was way too small and we struggled to find a place. This is a place where people get up at 8 before breakfast to put out their towel... The bed was very nice and very big and I particularly liked the bathroom […] :) Uzziniet vairāk

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Great hotel and great location. I was disappointed that we had problems getting sunbeds or bean bags. I have visited the hotel before and love the bean bags however the hotel did not have as many out as last summer. There is a lovely grass area and this is not used to full capacity. I asked the staff one day if they could bring out more bean bags and […] the answer was no! I was surprised given there were a number of people looking for bean bags and I know they have more in storage! Uzziniet vairāk

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It was great will go back good value for money lovely people.

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The hotel is in a good location, well furnished and maintained but lacking in a few essentail facilities. The friendliness of the staff and the quality of service provided was definitely not in line with it's 5 star rating.

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The Hotel standard and quality was very good. It appears that the staff are not very cooperative when they are asked about not having beds and beanbags out. The weather was excellent and there were only a few beds out and no beanbags. Some of the beds had towels on for hours without there being anyone using them. We mentioned this but to no avail. Its […] a pity as the Hotel is of a very good standard and at times the staff do let it down. The same thing happened in August when we were there. Otherwise no complaints at all. Uzziniet vairāk

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Excellent hotel - would definitely recommend to others.

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We stayed in the gorgeous 5* Hotel, 41, in London for our wedding night, so when we arrived at the Crowne Plaza Vilamoura, we expected the same incredibly high (5*) standards and were deeply disappointed. This hotel is a 3-4* hotel, definitely not a 5*! You have to pay for everything that should come as standard in a 5* hotel - coffee(!), bathroom amenities, […] indoor swimming pool. Our room was comfortable, generally clean - they forgot to clean bits and we had to complain (which I don't enjoy doing) and had a lovely view of the sea. This hotel was not luxurious, but value for money if you know that this is a 4* hotel pretending to be a 5* hotel. Uzziniet vairāk

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Exceptionally kind and pleasant staff with their non-intrusive manners quickly makes you feel truly welcome. Location allows unobstructed view of ocean, sandy beaches and beautiful sunsets. Hotel has wide range of services and quality amenities, and appears recently refurbished. The only gripe, but so minute, is that spa center, although excellently […] managed, and with full range of expected treatments and services, is still not quite there with the best of them in Austria or Slovenia. Uzziniet vairāk

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booked a package long weekend through expedia using easy jet and we stayed at the crowne plaza hotel in vilamoura. This hotel is fantastic value for money and there isnt one single thing that i could fault. We had the breakfast buffet that was included and we couldnt believe the quality and choice that was on offer. I had bought this trip for my partners […] birthday and we got upgraded to a deluxe room on arrival. We also used the spa facilities on the sunday of our stay which was ten euros per person. we had the use of the indoor pool, jacuzzi,turkish bath and a sauna. Overall this whole stay was fantastic and my partner and i will be returning. Uzziniet vairāk

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Fantastic Hotel would recommend this to anyone who wants to stay right next to the beach and only 10minutes walk to the Harbour. The Only thing I would say is the food isn't 5* quality but everything else is.

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Theb hotel was most comfortable and well placed just 5 min. to marina. Breakfast was very good with a wide selection on offer, both hot and cold, dining room staff were friendly and helpful. A good value for money high grade hotel made better as the result of special deals on offer. Would stay again if holidaying in the Vilamoura area.

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I have stayed in most of the Vilamoura Hotel s but t t his was something special......and the Breakfasts.!!!!!

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From check in to check out this hotel was brilliant .The staff-all of whom spoke good english- were very helpful and friendly.Our room was very comfortable and cleaned every morning while we were at breakfast, Which was well presented and no shortage of anything. the restaurant staff made sure we were well looked after.The bar prices were a bit steep,but […] did not take away from the enjoyment of this hotel. We will certainly return here in the near future. John and Jean Ireland Uzziniet vairāk

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very well located hotel. on seafront, beside casino and five minutes from the marina. Good breakfast with good variety of items.Very modern and clean

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There are a few things that make this hotel better than average. This is a very modern hotel with a good selection of facilities. The rooms are very comfortable, and the location is very close to the beach and a few mins walk from the Marina. There are, however, some negative things which need to be mentioned. The service in the hotel is extremely poor. […] This applies to breakfast, bar service and the daily room cleaning. The food in the hotel is also a huge disappointment. This could be a 5* Hotel but would need to sort out the food and service first. Uzziniet vairāk

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Very comfortable hotel with a great outdoor pool, though there was the usual problem with sunbeds reserved by towels and nobody using them. The paving round the pool was gritty and uncomfortable to walk on barefoot. No indication of water depth on the edge of the pool. Room was very comfortable, though there was only one seat on the balcony! We have […] never before come across a hotel where tea/coffee making facilities in the room were charged for! There was a Nespresso machine and a charge of 2 Euros per pod! Similarly we were told that there was a charge of 10 Euros each time to use the indoor pool! If you have to pay for breakfast there is a whopping 20 Euros charge for what was not a particularly good breakfast with fairly limited choice of fruit and cooked dishes. Uzziniet vairāk

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Great Hotel - Great location - very friendly and helpful Staff - Hotel is very well maintained and rooms are really comfortable - a visit to the SPA is a must after a day at the pool or a trip to the beach 200mts away.I would highly recommend this hotel.Breakfast at the hotel was very tasty and outdoor setting for eating was very pleasant.

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This is a lovely hotel and very comfortable. The only thing that spoils it is every morning towels were placed on sun beds by the pool and some were not used all day even though there were not enough beds to go round. There should be some system so that if a sun bed is not used within a certain length of time the towels are removed. Otherwise worth […] a visit. Uzziniet vairāk

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I booked the Crowne Plaza through Hotels.com because they offered the best rates. Amazing really for a 5 star. There were 14 of us sharing 7 double rooms and no-one had any complaints. This is amazing because my friends are all grumpy middle aged men! Fantastic hotel, location and service. There is also an Irish bar just over the road with great br […] eakfasts! Uzziniet vairāk

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Fabulous hotel, staff can't do enough; the decor is fabulous. We had a Deluxe beach view room and it was everything it was described as. The only downside was that there are 100 beds around the pool and 150 beanbags on the grassed area. the hotel has 327 rooms (probably double occupancy) equals 654 clients, and the beanbags really require 2 bags each […] to be comfortable and they are not suitable for elderly people. hence only 175 sunbathing beds for 654 clients! The Hotel realise the problem and they say that they are going to address it by not letting people get the beds at 7am and keep them all day,;( they go off for hours at lunch) and it is unfair. If they sort that....it would be 10 out of 10 for me. Uzziniet vairāk

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a.Use of the indoor pool is £8 per person per day. b.Only coffee is available in the rooms and charged at £1.80 per sachet. One good size cup is supplied. The tooth brush cup has to be used for 2nd cup. c.Drinking water is not provided in the rooms. d.Few english channels, £13 per movie. e.A glass, milk or sugar (not provided), can only be ordered via […] room service at a £6 service charge, per order. Not allowed to get it from the bar. g.The beds are not turned down at night - advertised. h.Radios and clocks are not provided in the rooms – advertised. i.The mini bars are empty and not stocked - advertised. -Rooms are not cleaned. Only the beds are made at 5pm. -If you pay for a ocean facing room, these are always oversold. Must complain. Strategy the hotel uses is to bump someone else that has not yet checked in, so you get their room. -Only 200 pool loungers and beanbags for 600 guests. You will need to get up before 7.30am to reserve or rent a lounger at £10. -The breakfast menu in your room the hotel admitted is misleading after they tried to charge us £40! -You must go to breakfast before 8.30am as the restaurant can not cope with the number of guests after 8.30am. Very busy and stressful, queues to be seated. -The same songs are played daily at the hotel – especially Sade. -No evening entertainment exists, with only a few people sitting around, with Sade playing on the ipod. . -The staff told us that they are all aware that the hotel is not 5*. Uzziniet vairāk

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Hotel was absolutely fantastic. I normally stay in the Tivoli when I visit (normally a few times a year), but would highly recommend this hotel. Rooms were very comfortable, lovely pool area and bean bags were great (although need some more). We had a late flight home and it was great to have use of the spa changing rooms before we left for the airport. […] Highly recommend this hotel! Location was great as well with a 5 minute walk to the marina. I can't wait to come back! Uzziniet vairāk

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The quality and standard of the hotel is excellent. It let's itself down on 3 areas. 1. Service - in the bar/lunch restaurant we waited on 4 different occassion over 30 minutes without being asked if we wanted a drink. We only got a drink by going to the bar ourselves. 2. Sunbeds- there are over 600 guests and only spae for 210 people to sunbather, […] this meant you had to get up early to get a bed or do without. They said there were more on the way?? 3. Pool area the covering is made of small stones which are loose and stick in your feet, we suggested tehy needed to brush it up every day, but didn't see it being done? Uzziniet vairāk

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