Lancaster Hotel Manila — Mandaluyong

Great Staff, ok breakfast, comfortable bed, walking distance to Ortigas Centre.

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Staying@this hotel all the time and get less stay by stay. This time wasHORRIBLE:Checked in late night,bkd online a 2BR suite.The room was in sad condition:cleaned,but not clean,hair all over, the furniture worse than in 2*hotel, it was in stains and tore apart,nothing like You expect paying over 200(in the Philippines)for 2nights stay! Usually refer […] to our business partners and friends, but no more after that!Then they make you pay for breakfast,but only for two of four people. What is the point?When came down for bkfst,they have none to feed people.When asked if the kids can have some fruits(thatSupposedToBeOnTheBuffetButWhereNOT),waiters: 'it is almost over(9.45)(from 6-10am)so they dont refresh plates.If it's said breakfast from 6to10, IT SHOULD BE UP TO 10! DONT TRY TO HOLD ON TO THE FOOD! its ridiculous!Next morning had to cook our own bkfst,but again had to request the utencils,which were brought in dusty condition.1moreFUNNY PART:THEY HAVE GYM, BUT THEY CHARGE YOU FOR!never heard of it!Had to lookfor manager, but when seen her,she didn't even attempt to approach us. even informed by our complaints,we had to go in front of her.And all she could do to say'sorry' with fake smile.Alttho'she sent stuff to clean up the rooms,so we had to spend morning outside.SHE called it' making up for you' HUH!We were supposed to get the service we paid for,and we didnot,and there were nothing offered or fixed in response to our complains.From now on will not refer anyone to this hotel! Uzziniet vairāk

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We stayed at the Lancaster Hotel for 3 days, 4 nights. The hotel is located within walking distance to Star Mall and a short taxi ride to SM Mega Mall. The only complaint we had was there was no hot water and we had to call the Front desk to get this resolved. Wi-Fi access only in the lobby area and the signal was mostly good. Breakfast buffet was not […] to my liking but we ate there because it was part of the hotel price. Elevator was always busy; there is a service elevator but the staff uses the customer elevator all the time. Sometimes, the wait from the lobby to your floor can be 5 minutes, which is not helpful if you're in a hurry. Overall, an okay hotel to stay. Uzziniet vairāk

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Housekeeping is a bunch of school kids running around. No towels....beds only changed when you rip off the sheets and put them on floor. Breakfast is horrible especially for a Westerner. Powered eggs..horrible...no real fruit and when presented awful. Only pancakes OK. This place is OK for the the Korean tourists who invade in mobs but not for others! […] Furniture in room dirty and never cleaned and long wait for elevators. 2 elevators (third used for service) not enough for 30 story building Uzziniet vairāk

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not happy at all no wifi in rooms you can only connect in the lobby very hassle you have to go downstairs to do business plus its not even fast the connection . food not good breakfast people not helpful .

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Old hotel, dim lights, outdated bathroom, dark wood, 1970's era motif. The staff was helpful and over helpful due to the fact the hotel uses hospitality school students for cheap labor to overpopulate the place. They look great and will do anything to please which made it almost novel. The swimming pool is unheated but not bad. The location is near […] a medium sized low end mall and otherwise you have to use a taxi to make your way through the slow traffic in Manila. I think it is overpriced for the value and quality of the room.AlxinB Uzziniet vairāk

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We stayed in a 3 bedroom unit. All rooms are very small, it is just so hard to move around the room. Unit is clean but lacks all the kitchen utensils described in the ad. There is no mirror outside of the bathroom so it became a challenge to do your make up and check out your dress/appearance. Furnitures are bulky so the room are very cramp. Staff are […] polite and provided good service. Uzziniet vairāk

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Everything are good. Just suggested to change the perfume smell coz of too strong and I had allergy

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Good

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it was really no good right from the start.im a smoker and so i ordered a smoking room.i checked in and was given a non smoking room,so i called reception and asked for my room to be changed(i do realize this relies on availaibility)however they told me they will call me back within 15 min about this.1.hr 30 later no call back from staff..so i call...girl […] didnt know anything about my problem.(great communication)she also told me the same thing ..will call me back in 15 min...again nothing.well this happened twice more until on the phone and 2 more times in person.after 6 hours of trying to get what i paid for i went down stairs for the final time and when i asked to speak to the person in charge magically my other room was ready...however if i didnt go down there i would still be waiting now.and then when it came to cleaning the room ...well i had to ask for that too. i have stayed in many hotels in Manila and surrounds and this one is not close to anything really so it a travel to everywhere.the breakfast is just passable and on a whole the hotel was very disappointing. Uzziniet vairāk

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wonderful and comfortable ... worth your money spent ...

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Great location in central Manila. Not many nearby sites, but LOTS of nearby shopping ! Good overal hotel with great friendly staff.

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The suite is clean and the service is good.

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The Hotel appearance is fine in the lobby and outside, but the hallways outside of the rooms have the same temperature as in the streets. There is no airconditioning in the hallways. The gym is disgusting, outdated equipments very small place, and you cannot last 30 minutes to exercise because of the heat. This hotel ranks 3 rating to me.

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Decent hotel but very average breakfast.But overall it was OK.

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for 11-days of stay in the hotel: the bath tub needs some repairs, toilet seat needs repair or replacement, disappointing that there was no fitness room as included in the package, wobly dinner table (round table), leaking a/c, loose kitchen fauucet, very slow elevators, very warm at hallways, poor driveway traffic and the pools should be heated. however, […] the staff is awesome, polite and courteous. kudos to the staff. Uzziniet vairāk

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Many other americans also love the comfort and quality of this Manila hotel. Over the past few years, only a few things have changed as the hotel went from a fairly new pleasant discovery to very popular. Rates have increased slightly but the service from their friendly staff and management is still outstanding--and why i call this home for me in my […] travels throughout the rest of Asia. I come back here from hard work and travels in China to decompress and unwind. The surrounding area offers restaurants and malls--MegaMall, for one--and plenty of transportation alternatives in MRT, taxi, and buses. Centrally located---Makati, QC, and downton Manila are not far. One of the few changes that is somewhat troubling is the new charges for Internet access---yet I found upon inquiry that not only is it not for Wireless Services which don't exist--but the surcharges are not being used to install such a network service. As much as I love the place, these few changes in raising rates and fees has also raised my eyebrow as my eyes are still open for other alternative values, in and around Manila. Uzziniet vairāk

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Although it was close to a Mall, you still have to take a Taxi to get to it, they had a desk on a wall with no electric or Internet connection, I had my laptop on an end table, they also charge for Internet, I paid for a room with breakfast included and they did not honor that, so I left after one night and got another hotel, even though I had already […] paid for 4 nights, money wasted, but it was the principle, I won't stay there again. Uzziniet vairāk

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Good

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Do you enjoy a nice hot shower in the the morning? If so, skip this hotel! There was not hot water in the bathroom after let it run for 20 minutes! The room was fine, but I would never stay her again. The Hotels.com website said the room included breakfast, but their notice to the hotel said it was for "room only," so I had to pay extra for the breakfast. […] A MOST UNSATISFACTORY EXPERIENCE! Uzziniet vairāk

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hotel employees are very nice. they were so friendly and very accomodating, except for the HOUSEKEEPING PEEPS! they lack of customer service skills, everytime i call them it seems like they're in a hurry and wants to hung up the phone immediately.they let me feel unwelcome. i asked for bathroom tissue and did not receive it till we checked out! also […] the elevator is very slow! not a good thing for a hotel.but overall it was good and will definitely stay here again! Uzziniet vairāk

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I enjoyed my stay at the hotel and the rooms are nice. My only concern was there was no hotel water and I had to tell the front desk twice before maintenance came to check it. I dont like cold showers ;-) ... Also the drain n the tub was clogged. Maintenance came to fix it but it was still very slow. There was nothing to do near the hotel other than […] Mega mall. Its withing walking distance to Lancaster hotel. If there is anything else you want you would have to take a taxi. Overall I think the hotel is a nice hotel with nice rooms. Uzziniet vairāk

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I STAYED IN LANCASTER HOTEL AND I MADE A RESERVATIONS THRU HOTELS.COM AND THE WEBSITE SHOWED ME THE RATES WITH BREAKFAST INCLUDED. WHEN I ARRIVED AT THE LANCASTER HOTEL THEY TOLD ME THAT BREAKFAST WASNOT INCLUDED..I ALWAYS RESERVED THAT HOTEL WITH OTHER COMPANIES AND NEVER EXPERIENCED SUCH AN INBARASSING SITUATION.. TO HAVE BREAKFAST I HAD TO PAY EXTRA […] FROM MY POCKET THE AMOUNT OF 17 US DOLLARS FOR 2 PERSONS..THATS REALLY UNFAIR..WHY HOTELS.COM PROMOTE RATES WITH BREAKFAST INCLUDED IF IS NOT?IM TOTALLY DISAPPOINTED WITH HOTELS.COM. Uzziniet vairāk

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This is my 2nd review of the Lancaster Hotel. I still stand by what i said in the first review. The Lancaster remains an exceptional deal compared to other hotels in the area. Overall the hotel is very clean, the staff has always been extremely helpful and friendly(in fact they remembered me from previous stays). I will definitely stay here again on […] future trips to Manila. Uzziniet vairāk

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Great hotel. Very friendly staff

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MAJOR PROBLEMS WITH AC UNIT, MAJOR PROBLEMS WITH THE SHOWER NOT DRAINING, MAJOR PROBLEMS WITH NO HOT WATER TO BATH

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This hotel was far below standards. I was baffled how their room service could get a ham sandwich wrong. ...............................

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Location very convenient close to attractive malls like SM Megamall or Podium, Rooms comfortable but without coffee maker which is a small minus as most comparable hotels do offer coffee making facilities in their rooms. Service good and prompt and restaurant with nice menu

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it was a very nice accommodation away from home

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This was a great hotel and the staff were excellent and really knew how to provide a quick service. I was a little upset that the hotel did not offer free WIFI. This is essential and every hotel should offer this. I would be happy to stay at the Lancaster in Manila again.

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hotel is average, but the reason I extended my stay for another 2 wks. is the hospitality of the staff. From the security to bellman ,front desk bar staff and all of them including the asst. human resources director were really nice and well trained. Megs from HR took care of me when i had a hypertension, RC(my personal favorite) from fd always assisted […] me with her beautiful smile on her face, she is really very professional and she really now how to deal with the guests.I give all the staff two thumbs up!!!! Uzziniet vairāk

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I stayed 2 nights at this hotel. In my time in the Philippines, I learned that a "3" there is not a "3" here in USA. So, just accept it. The hotel is in a good location as far as things to do. It is a decent walk to 2 malls. The closest mall is not that nice; however, the mall just past it is very nice. The walk is not too bad over there. It seemed […] more difficult getting cab, etc. There is a nice movie place in 2nd mall. The entry way to the hotel is very nice and its nice having someone open the doors and then take your bags, etc.. The hotel staff very friendly and very nice. The food in the restaurant was very good and priced well. I got off the elevator at the 24th floor and I was immediately not impressed. There was not much decoration and it was hot. It was not inviting. I went into the room and immediately felt the incredible heat and the sub-par room. There was scratches on the table, etc. I quickly turned on the air and it did not seem like it was on. Later, while in bed, it dripped down on me several times. On a scale of 1-10, the room was probably a 6. Again, there furniture was scratched up.. it was old looking but comfortable. My first thought is - "I hated for my last 2 days in Philippines to be here." However, the location of the hotel (malls, restaurants and "tacos"), the friendliness of the employees, the view, etc. was very good. The room had cable and internet (100 PHP). The pool on top of building was nice though I did not swim. Uzziniet vairāk

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I loved this hotel only issue I had was the ac wasn't blowing hard enough even on high power but it was still a comfy room! Big tub and nice bed:) the malls are just walking distance or 60 pesos taxi ride.

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I thought the hotel was well located!! So closed to two very good malls!! Makes shopping easy! The cable channels are amazing!! I could be watching number of different languages channels!!

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Rooms were old but comfortable. Hotel Staff were very helpful. The hotel is close to major areas in Manilla. Hotel food was good. Felt quite safe in the environment.

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Nice hotel, good staff and I want to thank the management for upgrading my junior suites to executive suites..

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The breakfast is not as good as past visits, but we like everything else here and will continue to return on our visits to Manila.

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They cant fix the internet in my room and the early check-in was not followed, they are still cleaning the room.

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Close to shopping centre. Requested for late check out and was granted . Very happy with our stay .

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rooms are clean, staff are friendly. although not all listed in the breakfast menu are available at the time we ordered breakfast; ended ordering only what was available...

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This is a great mid-price hotel. The staff are friendly, place is clean, rooms quiet etc. The location is central, but not picturesque (a street so grim even the cats are not too proud to crap in public). The hotel has two major flaws: 1. The internet access is ridiculous. You can buy internet tokens, but access is intermitent and you can't switch between […] devices. Wireless is only in the foyer and the ethernet cable is not at all convenient. 2. If you are a vegetarian don't bother with the breakfast - corn flakes and plane toast are your only options. Uzziniet vairāk

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This was my third stay here at the Lancaster PH .This last stay was very bad ,put me a room with constrution next door , put me in room for smokers , I;m no-smoker , then they didnt honor there free breakfeast . over all poor they have been better . I did advise my friend that will be staying there on his visit all that I have exsperenced there . Told […] him what to look for , Uzziniet vairāk

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heavy,nauseating smell of cigarette smoke in a supposedly non-smoking room(rm 2204) given to me

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