Holiday Inn Hotel & Suites Marlborough

The front desk person at my arrival was assigned my reservation to someone else and we have to wait until 11pm to receive 1 room instead of 2 as I was paid, that person was rude and totally disrespectful actually the security guard from the hotel advised me to talk to the manager the next day but was my surprise that the manager didn’t work during the weekends was a total disaster

My husband, friend, and I were in the area for a leadership retreat and opted to stay off-site in this hotel. It was chosen for its proximity to our retreat and the price. The cost was very reasonable given the area and time of year. The hotel itself was in a great location, and made traveling to and from our retreat location relatively simple. The staff were friendly and accommodating. Check in and check out were exceedingly uncomplicated affairs. The only negatives to take away from this hotel were the following: -the elevator smelled terrible. It's believed that the rug needed a good cleaning. (Needless to say I took the stairs after the first trip up.) -the lock of our bathroom door would jam. Both my friend and I were trapped for a short period of time in the bathroom during our stay. We did make sure to mention the lock issue to the front desk, but it was not addressed before we checked out (then again, we were not there all that long). Outside of that, the amenities were useful, the bed and pillows were comfortable, and the thermostat was not complicated to use (unlike some places). It's definitely a place to consider if you need a clean, quiet space close to the road.

It was surprisingly nice and convenient, considering the price I paid.

The room and the service was very good. the restaurant needs some attention. I do not recommend it food was overcooked and burnt and took a very long time for dinner. The breakfast buffet was good.

Pool water dark and dirty. TV remote broken and filthy. Staff was very nice