Holiday Inn Downtown - Missoula

Have to buy breakfast in their restaurant -- not free. In the morning, I along with 7 others stopped to get coffee from the pots in the lobby. All empty.

It is not worth the price, no breakfast included....very good room service though. In the morning on my way to check out, I asked for creamer for the nastiest coffee and the young man receptionist made me wait more than 30 minutes.

This an older property with a rather strange layout of four floors of rooms arranged around a large sunken atrium space. It is undergoing renovation now so rooms will improve but the layout will not. Right now all the rooms on the 4th (top) floor are renovated (you will pay a small premium for these 'deluxe' rooms). They are nicely done and very clean but linens are a bit rough. Whatever you do, try to get a room on the outside, which may not give you a view of anything interesting (although parkland and the river is on the south side of the property) but I found the interior facing room I first had was dark and depressing, so I asked to change rooms. Extended family were staying there for a funeral and we had different people coming and going and had a few issues we had to deal with. Throughout this the various staff we encountered at this property were unfailingly cheerful, helpful and lovely. They really are the very best aspect of this property. The location is also superb. It is next to the river and only one block to the main downtown street, Higgins Avenue, and very close to interesting shops and restaurants and is also quite close to the UM campus across the bridge. I am glad they are renovating this property. Free parking and free wifi also. I don't necessarily recommend the restaurant on site. You can do better nearby.

It was just ok. Booked on hotels.com but was charged an extra 35.00 when we checked in because we booked with a third party. Also, the hotel was under construction but there was no info about that when we booked. The location is good and the front staff was pleasant.

Hotel is in the middle of renovating. I had a very run down room. I had a confirmed booking for a King room, but they said they didn't have one and gave me a double Queen. They had signs in the elevators saying they had some floors done and you could ask for one. Why not just give out the good rooms by default?