Holiday Inn Downtown - Missoula

The hotel is awesome, the location is great, and the service was wonderful. I was very disappointed that the pool and jacuzzi were closed. Not sure if this is the fault of Holiday Inn or Hotels.com, but it would've been good to know ahead of time.

Nice hotel and great location for access to the University of Montana. Quiet location, within a 5 minute walk off downtown.

Would not stay there again. Every time we left our room and returned we were locked out and had to go to desk for new key. VERY annoying

We were in town for the Missoula Marathon and picked the Holiday Inn because it was close to the finish line, and was recommended to cater to the runners. The hotel was fine, and when we checked in, the hostess welcomed us and recognized that we were participating in the race. In order to get to the race start, all the runners needed to get up by 4:00 AM, but the hotel hosted a VERY LOUD wedding reception until 11:00 PM in the atrium right outside our rooms. There was no manager on duty, no control over the noise level or guests, and no consideration for the many guest that had to get up early for the event. Extremely poor planning and management.

My wife and I decided to stay here after a really long day of hiking and adventuring around Yellowstone park. We wanted to end our trip on a good note, with a great night rest. We were both very exhausted. This is where our horror began. We were checked in, I specifically asked about the construction noise, and indicated that we were very tired and needed a good night rest. The gentleman let us know that the renovations were complete and no noise would be heard - Perfect. We went for some dinner and drinks and got back around 9:30PM, when we started to lay down to go to sleep, we heard a lot of stomping from what we thought was the upstairs room. I called the desk and they stated they would take care of it. After 30 more minutes of this stomping I called back, it is now 11:00 and they said they would call the room. After another 30 minutes, I went to the front desk and they claimed it wasn't the upstairs room, but the hallway on the next floor up. I immediately requested another room and was denied due to unavailability. Funny thing was Hotels.com still showed some available. They offered me a coupon for breakfast... So laughable. Please, do yourself a favor and stay elsewhere, while the outside looks updated and amazing, the inside is poorly designed and very noisy.