Amway Grand Plaza, Curio Collection by Hilton

Hotel is in need of a makeover

Amway Grand is an excellent experience. Well beyond just a hotel.

The hotel in general was great. Very busy weekend apparently. Check in was very quick, and upon arriving in the room there was a pleasant old worldly charm mixed with appropriate modern updates. The location is great as its pretty central to the downtown area at large. In all honesty we didn't spend a ton of time in the hotel during our stay. But it served as a good "home base" for an evening out. Check out took 10-15 minutes as so many people were checking out at once. It seemed like there were several events being hosted at the hotel this particular weekend. Still the front desk staff were polite and working as quickly as they could to move people through the line. Retrieving our car from Valet on the other hand was haphazard and excessively irritating. We waited upwards or 15-20 mins for our car. As multiple valet attendants would arrive in a single car. Seemed rather inefficient. At the point of getting the car, I ended up having a small argument with another valet attendant, as he had parked us in to a never ending sea of stand still loading traffic. I simply asked if this individual could back up to let us out. To which he almost refused to do so. It seemed to me that it would be in the best interest of servicing the other guests still waiting to allow me to exit... So that was a tad off putting as a final experience. Even so, I wouldn't necessarily let that incident influence wether or not I'd stay again. Overall it was a very pleasant stay!

This review is only about my most recent stay. We were in town for an event requiring an overnight stay. Hostess recommended the Amway Grand. Arriving just before Midnight, Valet service was great, Lobby service was great and then we entered the room. When turning on the lights we discovered the room was not what we booked and the lamps were filled with cobwebs, not what you would expect from a Top of the Line Hotel like this. Then we discovered the bed was not comfortable at all, too hard along with the pillows. If it was after midnight and we just wanted to fall asleep I would have made an issue of it Looking back at it now I probably should have as neither of us had a good nights sleep. For the price one would expect better but we did not get it. Now as I mentioned this review is based on our most recent stay, we have stayed here before with no issues. I will consider all options when coming to the the area the next time.

My favorite place in Grand Rapids, I go out of my way to stay here.