Hilton Hawaiian Village Waikiki Beach Resort

My partial ocean view was a joke. I shouldn’t have had to pay more money for this room. I had to lean out over the balcony to see any water or stand at a windo i from front if the tv. In that regard it wasn’t comfortable.

Worst hotel experience ever, we checked in. Our bathroom had nasty smell, they changed our room. Next room, I stepped on nails coming out of carpet, painful 😫. Security came offered medical service I refused, decided to tough it out and deal with pain.I was hoping hotel comp room, nothing, not even a call from management. Got told by front desk if I had gone to hospital they would have done something about it. Very disappointed with service.

We spent 8 nights at the Hilton Hawaiian Village for a family vacation. We overall had a wonderful time at the Hilton, the location was great - having beach and pool access along with being within walking distance of shopping and not to mention that every staff member we encountered was very friendly! Due to COVID many stores on property were closed and lines were long (45 minutes) for quick food service on site - Starbucks, Lamperts Ice Cream, Wiki Market. Be prepared for a long wait at check in if you arrive around 3-4pm, elevators at certain times of the day also had a long wait. We learned to just go with the flow and plan for extra time whenever we tried to do something on site, our vacation was not affected by the long lines. I do recommend booking any tours you plan to do in advance, including Luau's - due to COVID many tour operators were not running full capacity still and Luau's were all booked. Our family was just happy to get a vacation in and enjoy the wonderful weather and beautiful scenery.

Its a pain with all the covid restrictions. They didnt clean the room daily nor were the hotel restaurants open. Also no pool service. Several times i went to get towels and they were out. Don't feel like going back until things are back to "normal"

Lovely place to stay, great location. Hotel operator was less than pleasant and unhelpful but great place to stay other than that.

This hotel is a huge operation for sure . 7 towers ! The room is big and has a big balcony . But a bit of wait for elevators during rush hours . With such big property , we kind of got lost of what was available and almost didn’t take advantage of the resort . Also this is not on Waikiki beach . it has a village to itself although few shops have not yet reopened yet We had stayed at nearby Sheraton Waikiki and even though the room was smaller , we felt the location was much better and more convenient .

Super busy due to spring break crowds. We waited 50min in line just to check in. We weren’t able to use the pools due to max capacity. Employees were very nice and the room was comfortable. I booked a junior suite and it was roomy. I wouldn’t stay here again during busy season. We paid $1500 for our room but didn’t get to use the facilities we planned to.

My first impression was the 1-1/2 hour line to get checked in, when there were no more than 6-8 groups ahead of us. They had less than half of their approximately 20 front desk computer stations staffed. I can understand if it was an extra precaution for covid safety, but they weren't enforcing posted mask requirements and number of guests at each check-in position (1), which was also a little frustrating. The hotel room is nice enough once you're checked in, clean & comfortable, but glad it was only for one night (missed flight earlier in the day).

Considering Covid-19 still significantly impacts travel in general the hotel was surprisingly busy probably due to spring break just starting. Aside from the hotel being large with more guests than I generally care for the hotel is quite good all in all. Has everything one and/or a family really needs including a variety of on-site shops at at acceptable rates. One item that caused some dismay is that the new elevator system where one inputs the desired floor to call a lift, seems to have problems handling large crowds and t\can therefore cause rather long wait times. Parking fees are also way too high but that seems to be typical for the area. All in all pretty good value nonetheless.