La Quinta Inn by Wyndham El Paso West

Extreme inconvenience. Had to change the room.

Worst hotel experience ever. We booked nine rooms and not any of them were together. One room didn't have a working television, microwave or lamps. And to top it all off, $100 was stolen out of one of the room.

This was the second time I stayed at this hotel. I was extremely disappointed with my stay this time around. The bathroom had a lot of hair, it was not cleaned before we arrived. Also, one of the sheets on the mattress had makeup stains on it and a black stain. I called the front desk and she was understanding but they didn’t have another room available. She brought clean sheets over and cleaned the bathroom but it was a complete disappointment.

Quick notes. Wife migraines, I selected a smoking room. I realize my mistake too late. Front staff goes above and beyond to fix my error and take care of us. No more rooms, offer free cancelation and help finding another hotel. The offered to clean the room again and place a machine in there to attempt to remove the smell. They did, it worked and I will never stay at another hotel but this one. Great stay, great price and very memorable thank you!!

It was wonderful! Clean room, great customer service! Great experience!