Embassy Suites Flagstaff

Family vacation, the hotel was great. Breakfast is hectic, so go down early or go down late. Avoid 7:30- 8am time

first night we asked for maintenance for the toilet. No one came. We were suppose to move to smaller room next day, but they fixed the toilet and let us keep the larger room we were in at no extra charge. so thank you

I was greeted by a nice young gentleman who thanked me for being a rewards member, and presented me with a "welcome bag" of goodies. He said that since our reservation showed that we had children with us, he would upgrade us to a suite that had more space in the living area. I thought that was great! He then said there was a $7 parking fee that I was not aware of. . .that wasn't so great. We got to our room and it was clean and spacious. I then heard a squealing sound, and found it was coming from the HVAC fan in the room. I spoke to the same guy from check-in. He said he could send maintenance to take a look at it. I said that if there was another room available, we could take that one. We went to the new room, and it was almost like stepping into another hotel. There was a large crack on one of the bathroom tiles, the wallpaper was peeling of part of the wall, the faucet looked like it hadn't been wiped down, and the room felt dark and dingy. I didn't want to bother the staff again, but asked if we could have the original room back after the fan was fixed. The maintenance man was able to get the noise to stop, so we returned to the room. All was well until the squealing started back up in the middle of the night, so I had to turn off the air conditioner, which made the room warmer than I would've liked. Breakfast was very good, although the made to order omelet was over cooked a bit. Overall the stay was decent, and the staff was accommodating.

Staff extremely friendly. Room was clean. Kids had a great time!

We love the Embassy/Hilton brand, but do not expect the norm from this location. Bed was comfortable and the staff nice enough, but the breakfast is a huge cluster - and in need of some better planning. It was a very busy weekend, for sure - the hotel was almost at capacity, but the entire breakfast was incredibly disorganized and the staff had trouble keeping up, so tables were dirty and items were in desperate need of being re-stocked. The layout of the area itself caused bottle necks and did not flow at all. we were so frustrated with the entire process. This could be easily remedied by making a few changes to where the "stations" are for food, but the manager didn't seem to want to hear our suggestions. I was disappointed.