Comfort Inn Cleveland Airport

The service was awful. A new employee was left on her own after being there 5 days. The line at the service counter was long. It took me 45 minutes to check in. She had to leave the reception area to get another customer a roll away bed that they had been waiting over 2 hours for. Another man was booked the same room another customer was already in... it was utter chaos!! The room was average and was pretty clean. The shuttle service to the airport was great.

Terrible staff, horrible rooms, not clean. Terrible experience.

The hotel was booked full...the room we got was not super clean. Since we reached late night, they didn't send house cleaning. Overall disappointed

Our three day visit began with finding a used Band-Aid at the foot of my bed, between the sheets. Entrance doors on either end of the building had inoperable security locks--no need for your room key, simply give the doors a jerk and they will open. Hallway wall paper near our room had a foot-long gash at eye level. Maid service came no earlier than 5 pm each day. Unsightly water damage to the frame of our mirror above the sink. Bottom line: the place seems poorly managed. Additional evidence of this was the sign identifying an "Employee of the Month Parking Spot." Someone had twisted the support pole 180 degrees so that the sign faced the exterior wall of the motel and could not be read from the parking lot.

Clean and comfortable hotel. Good value for money.