Comfort Inn Cleveland Airport

Decent hotel , clean, comfortable, nice breakfast. Close to highway and shops

Very good. However; bathroom door in room 224 had a horrible squeaking sound. I hat woke us up every time the bathroom had to be used. Other than that everything was as expected. Thanks

The overall concern for guest security is down right dangerous. When checking in, we were given a parking pass to place in the window of our vehicle. The number on our parking pass, has not only our room number, but also the date of check out. (3071007) would not take a rocket scientist to determine that we were in room 307 & checkout was on 10/07. When I left to take my daughter to the airport at 3am, the door would not lock! In the middle of the night, we both thought we heard someone try to open our door. I had to remove all valuables, and ask the front desk to escort me back to my room. He seemed surprised, but not concerned that the lock didn’t work. When I checked out, I informed them again about the lock not working, and that I would not be responsible if something happened to the room. No apology or compensation was offered. As you can imagine, I was not able to get back to sleep, even with the bolt on the door activated.

Overall the stay was good and I would stay there again. There were a few issues--Our first room had no soap, so I had to get some. The next morning, we realized our door lock was broken and the room wouldn't lock. We were given another room near the freeway, so it wasn't as quiet. New room had no shower curtain, so we had to request one. At checkout, we noticed a daily charge for an in-room safe. Most hotels I have stayed in only charge that if you use the safe, and this charge wasn't on my original reservation. It is listed under fees, along with a pet fee ad rollaway bed fee, which are both only charged if used. The hotel wouldn't budge and hotels.com said it is listed under fees, so I couldn't get them to take off the safe fee. Just beware there will be an additional $1 per day charge for the safe fee (not a big charge but it's shady that they are not including it in the original reservation or disclosing that it is a mandatory fee). Aside from all those issues, the hotel is clean and quiet. The staff are all friendly and helpful; even with all the issues with the rooms, the staff were great in resolving the issues pleasantly and quickly. The breakfast is good with egg and meat options changing from day to day so if you are there more than one night you don't have to eat the same breakfast. The hotel printed some papers for me without charge too, which was great service. Overall, the hotel and all the staff were pleasant.

I gave this hotel one more shot because it's convenience to Hopkins airport for very early morning flights. That will never happen again no matter the price. The hotel is dirty and worn out. The carpeting leading up the stairs from the lobby leading to the second floor is so terribly stained from years of spills and whatever else. I woke up on my last morning to ants crawling all over the nightstand next to the bed and there was no food left on the nightstand. I killed so many..it was disgusting. On the same second floor, I had ants in my room on the last stay I had there many months ago in a different room. House keeping sloppily "made" the bed on my last night by just pulling the sheets over the bed, with them hanging over the sides of the bed, and nothing was tucked in. I slept in the other queen bed that was in the room that I had not slept in. It was incredible. This is definitely my last stay there.