Four Points by Sheraton Eastham Cape Cod

In the process of renovation, but my room was very clean. Convenient for where I needed to be. Service desk a concern as I had paid for my stay through Hotels.com and they double billed me by charging my AmEx card again. Pain to have to deal with. Clerk was condescending and unhelpful.

We have stayed at this property several times and in the past found it to be perfect for our needs: a good, quiet, relaxing hotel with good food, great service, and a central location on the Cape. The hotel has been beautifully renovated since our last stay. The rooms are painted in pleasant hues of blue & white & the beds are very comfortable. On this stay we had serious issues with room location, service, & food. We were given a room overlooking the indoor pool. On night 1, the entire hotel was awakened by a fire alarm & evacuation outside in the rain. On night 2, there was a local children's hockey tournament and the indoor pool became a central meeting point for a group of sweet, but raucous, loud, & boisterous kids until 10 p.m. Kids are great! But, the HOTEL should have taken the steps to put us in a quiet room away from the action. We were offered no resolution. Instead, we were told noise until 10 p.m. was "normal." On night 3, our room was moved at 8 p.m. but we were downgraded from a King to a double Queen. We were never offered an apology for the fire alarm, for the noise in the pool, or for the inconvenience of being relocated to another room. Good customer service might have, at the very least, included an apology if not some additional acknowledgement that our stay was less than relaxing. We were also very disappointed in the new restaurant menu which now features only 2 entree options at dinner (neither of which are vegetarian-friendly).

This was a pleasant place to stay and well located close to a wedding that we were attending for the weekend. It has a nice covered pool and half the rooms look into the pool courtyard. While we were there, the restaurant was closed for a night (the only explanation was that they were having "a medical issue" !!), but the morning breakfast buffet was very good and reasonably priced. We enjoyed it both days. On arrival we were surprised to find that our room had no (plastic) glasses in it -- an odd oversight -- and the front desk seemed unconcerned, making me wait for 5 minutes while they checked someone in, even though they had glasses behind the counter. One nice feature was the TV/entertainment system that allowed guests to link to their own Netflix, Hulu, Pandora, etc. accounts. They offered me an emailed receipt on checkout, but it never came so I had to call them the next day to request it again. Then it arrived.

Lovely large room for our stay. Modern bathroom, comfortable bed! Upscale hotel in the middle of many motels. Bar closes at 9:00 pm. Didn't eat breakfast here although a continental and full breakfast are available

Not the greatest experience. The rooms look out over an indoor poor and they have balconies, so they are very loud when people are out there. When I stayed there was a wedding taking place and the guest were running amok, being loud and drunk in the halls and they went into the poool and were yelling at midnight, which the hotel ignored until I called about it. After they got kicked out people were hanging out in the indoor pool area all night talking loudly, which kept me up. The hotel admitted the pool area is a giant echo chamber that projects noise badly, but they seemed unwilling to tell people to leave the area and or to change my room. I regret paying $150 for a sleepless night in a musky smelling hotel room with bad service. Kids were in the pool again at 8am which means no sleeping in. Beware. Really disappointing.