Best Western Tampa

We booked one night through hotels.com last year. A week before our stay we called to book an additional night. We called twice that day to confirm the new booking and were told by staff it was reserved. The morning after our first night we got a phone call which we returned to find out we didnt have a second night, and we had to leave the room. The lady on the phone mocked us and was very rude on the phone insinuating that we were lying about our second nights booking. I left right away to return to the hotel and resolve the issue to find our clothes and possessions in black trash bags in a back storage room. Shoes in with food, bathroom supplies in with clothes, just thrown into bags with zero care or respect. The manager was very defensive and took the side of his staff, but considering that they made a mistake with our new booking and then were so rude on the phone, we were quite surprised that he would even try to excuse the poor unprofessional quality of service, even saying he was standing next to the lady who was being rude on the phone, and that he did not find her manner rude or unprofessional. Overall it was a shocking experience, I've never been treated with such disrespect by a business in all my life and I will make a point to never stay at best western hotel ever again, and I will try my best to ensure nobody I know does either. Even when they offered a gift card for their hotel I refused, I wouldnt even stay there for free. Awful awful awful business practice.

Clean,. comfortable and friendly. Would stay again.

I booked this hotel weeks before I came down to stand in a wedding. The morning of the wedding, I tried to check-in because I knew I wouldn’t be able to come back to the hotel until after 12am. The receptionist told me she couldn’t check me at that moment, but would check me in before the end of her shift and leave my room key and receipt at the desk for me when I came back. After all the wedding festivities were over, I arrived at the hotel around 2am. When I went to check-in, the hotel could no longer find my reservation, even though they had it that morning. Not only could they no longer find my resevation, they sold out all their rooms so I no longer had a place to stay. I had to scramble at 2:30am to find a place to stay so that I didn’t have to sleep in my car.

Hotel was convenient to the area I needed to be. The first room smelled of smoke even thought it was a non-smoking room. The floors in the bathroom were sticky, but appeared to be clean. Probably just cleaning residue. Definitely needs updates but the sheets and towels were clean.

We did not stay at this hotel because we were not provided the type of room we paid for and no effort was made at all to help us and the hotel refused to refund our money because the hotel was sold out, which is irrelevant since we reserved and paid for our room ahead of time. We left and went to the Courtyard and ha d a great stay. Will not book here again.