Charltons Banff

Charltons is located just blocks from downtown so easily assessable but also away from the crowds. Front desk staff are friendly, welcoming, and helpful. The loft room gave us a place to spread out during our 7 night stay. High recommend!

Wonderful kitchenette room set-up for a family of four.

The location of this hotel is not the best but it is okay due to the value of our stay. As for breakfast, I am a bit disappointed because the coffee is really bad (not much taste and a bit dilute).

Would like to thank the young lady (blonde), that checked us out early morning 6/3/2019. She was so kind to assist us by calling to inquire with our transportation company about pick-up time. Then when she noticed we had been waiting quite some time she came outside and asked if she could call again to check on things. This was excellent customer service and we really appreciated her caring approach. Thank you!

The staff was phenomenally nice, helpful and prompt. Breakfast was fine. The location is a tad far from the center of town, but Banff is so small that it wasn't an issue. The biggest drawbacks of the hotel were its paper-thin walls, hotel doors that open from outside of the building (potential security risk and made the rooms colder), the tired, wet carpeting on the outside corridors and - in the king loft with a fireplace - the lack of a fan upstairs where the bed is. There would be a 10 degree difference in the room downstairs vs. upstairs. For the price, would stay here again.