Charltons Banff

We stayed here on a ski trip. The room was spacious and comfortable. The breakfast had everything we needed. The only suggestion I would have is to provide pillows that are not so thick. Great location

I'm normally very generous with ratings.. Rooms were good, but dated. Nice to have a king bed loft, but the loft was 25C (that said, I found a window the next morning that I could have opened) and Bed was like a pillow with little support for my personal liking. The breakfast was really not edible in my opinion... waffles were stone cold, orange juice was watered down... only hot option was mini sausage, but they were only warm and too dry to eat. three fruit options that looked wilted and unappetizing so really didn't try them. Ended up going to a breakfast place. Stayed next door the next night.

Room was very modern and very clean. Pool area was great. Breakfast was so-so and room service was a disappointment as they did not come to clean our room till late afternoon and the hotel was not busy at all.

No hot water! Waited for hot water in the morning, even called the front desk and they said they had someone looking into it, finally got warm right before check out, too late. I had to fiddle with the fireplace control to get it to work properly, it was turning off after 30 seconds not 30 mins. Nice room but after not being able to take a shower in the morning I'll never come back

The experience was great..they just need to have the free breakfast earlier than 7am to have that extra drive time to experience spots much longer.