Krystal Grand Los Cabos - All Inclusive

Amazing place. Everyone is so helpful and friendly. Everything is very clean. Food was great. The one negative is the time share people in the lobby. They come out to greet you like they are part of the hotel hospitality team. Right away they try to pull you over to their table. Also if you need a taxi it’s best to walk out to where they are parked and negotiate the fare. I was told a taxi to San Lucas for four people would cost $40.00. We were a group of 10 and negotiated a $50.00 fare each way.

Everything you could need for a great stay on the beach with the family. Great location, excellent service by the staff, and an amazing buffet. Worth it!

Staff very courteous and nice. Food was excellent!! Wish we could’ve stayed a few more days. The pool common pool was warm but the the private swim out. That one was too cold to jump in. It was nice to get your feet wet but not to swim.

The resort is nice just due to Covid it had many restaurants closed. I asked for extra blankets they never brought them. I had to go to the front desk to get blankets

During the pandemic the hotel was very different. Only a few restaurants open and only 1 pool open. Adult only pool was not open :(. Service was great and the staff are so nice and one of the biggest things is the hotel was very clean.

Amazing resort! Best part had to be that it’s all-inclusive. Great friendly staff that made the experience even better. Pablo is a great bartender. Stayed at this resort for my birthday trip with my sister and it was safe!!

This was a great place to stay!! Staff was amazing!! Very attentive. Housekeeping did a great job!! Our housekeeper for room 4421 made our stay very nice!! Pedro at the swim up bar was fantastic. Higinio was very knowledgeable and helpful. The tall Lobby Bartender was very good!! The staff was all fantastic. The hotel was was not very full at all, so no buffets it was all ordering from the menu but they were all so accommodating.

Everything was clean. Staff was very friendly & helpful. Food was yummy!

I'm Very Disappointed in my stay at Krystal Grand. Check-in process took a long time. Upon arrival, I requested a room upgrade and was quoted $150 per night but they offered $60 per night. I originally paid $203 per night. To upgrade with hotels.com it cost about $20 per night and I paid their price. Restaurants: On two occasions, I was advised the wait time for dinner was 30-45 minutes; I waited two hours each time. The hotel food at the resort was okay. Twice, I was provided a tablemat that wasn’t clean and had stains on it. I ordered tequila and pineapple drink and something orange was floating in my drink. I informed the waiter and he said it was apart of the drink, unbelievable. I keep the drink on the table and asked him for a new one. I ordered a hot soup and a chicken meal for lunch and they both were cold. I informed the waiter and left the restaurant. Bar: The bar staff washed used clear plastic cups and restacked them for all guest to use. I kept my original new cup provided and keep reusing it my entire stay. Hotel staff: They were friendly, personable and accommodating to the guest. For the price of my stay and the service provided, I truly overpaid. Rooms/Hotel: The furniture in the rooms and around the hotel property should be updated, it’s worn out.COVID is active and the hotel needs to work on their cleanliness per the items mentioned in my review. Even though, there are various COVID signs around the resort, better cleaning practices would be enforced.

Good property, mostly friendly staff. Food needs a refresher. They do Limit you on what you can order for Being all-inclusive Only one steak entree allowed per day) also, Can’t sit outside to eat unless it’s within certain hours. Rooms are decent but dated. Have a spring break vibe(easy to Replace anything if it breaks).