Marriott Indianapolis Downtown

Great hotel! Clean, convenient location for Monumental Marathon runners. Really enjoyed the M-Club lounge and would suggest if multiple families are traveling together that everyone be a rewards member. So nice to hang out together in the privacy of that lounge. Only negative was the lack of a mini refrigerator in the room. Would have been nice to be able to take leftovers back to the room for late night snacking:)

Great location

The hotel itself is exceptionally convenient to the downtown area. We were in town for a band competition at Lucas Oil Stadium. It rained for most of the trip, and the ability to get to the stadium without stepping a foot outside was a huge bonus. The room was decently spacious, the beds were comfortable and the hotel was very clean. Now for the issues - when we arrived, there was a large VIP group coming in that had booked the entire second floor. This in itself wasn't a big deal. What was, though, was the fact that the hotel cordoned off 4 of the 6 elevators for just the VIP group to use. This created a huge back up as others checked in and tried to get to their rooms. Besides the VIP group there were 3 other events the same night in the area, so the hotel was super busy and a 30 minute wait to use the elevator was absurd. And no, the stairs weren't available either. In addition, the walls are super thin. We heard everything our neighbors said, including their 2 am argument. When guest services was called about the ongoing noise, they said they would look into it. 30 minutes later, the argument finally ended on it's own, with no assistance or intervention from hotel staff. Bring earplugs, just in case.

We were told when we were trying to get up to our room the elevators were being held for VIPs. We were surprised that we two were not considered VIPs as we were paying to stay there as well this was very disappointing that you would treat long-standing Marriott members who have platinum membership in such away when we spoke to the manager about it there was nothing done except oh we’re sorry they shouldn’t of said that. From my perspective they shouldn’t of done that

Nothing but problems the whole time. The first room we got had someone already staying in the room. We got o different room and the room keys didn’t work so we had to go back to the desk a third time. We finally got a third room and after an hour and a half checking in was done. The other reason it took so long was the elevator situation. It took 20 minutes to get on the elevator and that was going up or down. We spent an hour just on waiting for the elevator because we had to keep going back and forth to the desk so many times. We were late for our dinner reservations by this point. Next day we get up and the shower doesn’t work. It just dribbled water and not even enough to even use it. Told the desk about all the problems and they gave me a free breakfast voucher to their restaurant. That wasn’t nearly enough to make up for the worst hotel experience we have ever had. Won’t be back.