Hilton Garden Inn Nashville Airport

I was not informed of the maintenance fee until I checked my account.

When i got to the hotel they coudnt find my name although i have a resevation number ,the attenden kept puttin my last name wrong in the system ,checking in took quit a time , when i got to the room there was severl spots in the carpet ,there was a smile of smoke inside the room , i had one day reservation and i want to extend 1 more day so i can sleep little bet more before my flight at 5pm,that was very painful,i had to speak to 3 people back to back in the phone for over 1 hour to get 1 more day reservation in a hotel that is already empty and it was not a holiday weekend , when i finally got that ,it was hard for me to gi back to sleep

Front desk very friendly and helpful. All workers smiled and greeted you. Housekeepers did excellent job of cleaning room and assisting on anything we needed. Great clean indoor pool. Hotel was very secure.

The stay was great but the hotel dining experience was something else. We order salads and it took also a hour to get them. We were there well over two hours and the service was laughable. To top it off the waitress told us unless we give her a cash tip not to tip her. She said her son recently passed away and she had to get a job to pay for his funeral. I still can't believe it. But we weren't the only ones there. I highly recommend upper management stop by and review the kitchen staff. It's very apparent there is no management on site.

Hotel was ok. Room was clean. Maids were nice. It was nice that the hotel had a microwave and fridge. The fitness center was ok. The hotel is located in an area about 15 minutes from downtown. There wasn't much to do nearby. Nothing about the hotel was spectacular.