IntercityHotel Hamburg Hauptbahnhof

The best possible location for us arriving on the train at night and leaving by train early in the morning. Maximum 2 min walk from the train station. Wish we could have stayed longer

I checked in around 10 at night and found the key card did not work. Had to go down to change the card. When entering the room, the desk lamp and safety box did not work. I called to report. The front desk staff simply told me to wait till the next day for any technician. So, not much could be done in the room with only the bed lamp and door lamp. These things should be checked before any guest checking in. She made me feel it was my fault arriving the hotel after their technicians staff had left. Strongly disappointed with the treatment I received from the hotel in this class.

Great front desk staff. Clean room. Stored my luggage for me while I went on a day trip. Free transit pass. Good value.

Great part of town, friendly staff but critical functions not working: 20-25 min wait on elevator on morning of check-out. Air conditioning not working from check-in to check-out despite several times contacting front desk and bath room lights in one of the rooms not working. They better find a new technical manager..

Check in was quick, efficient and smooth. The room was excellent, both in appearance and cleanliness. I did not take up the breakfast option as, although the quality of food would undoubtedly be very good, it was too expensive.