H10 Costa Adeje Palace

Good conditions

We really liked the location but the hotel was lacking tlc. We had a junior suite which was spacious, but no sun on the terrace; the TV had only 2 British channels, the fridge/mini bar was emptied which was fine, but it wasn't working so we couldn't use it for keeping drinks cold. The bed had a mattress topper but it was too small for the size of the bed so very uncomfortable and so we had to have it removed after the first night. The breakfast was still self service buffet which concerned us as they were relying on other guests following the hygiene rules which many weren't so all the serving utensils were being shared. Check in was a shambles as the person who checked us in didn't seem to understand the new covid requirements and was quite rude.

Unfortunately massive hotels like this feel empty during Covid. This review is representative of a period in time with limited staff/guests so may not be fair in normal times.

Hotel ok however if your not inclusive then it’s not worth booking, be cautious to take water etc to room. Nothing at all is provided on arrival or checkin. We were told on booking we would be given complimentary wine as gold member and upgrade if hotel quiet, neither was even discussed or acknowledged when I enquired. The booking system for breakfast didn’t work either. Hotel ok but if not inclusive you do not feel very welcome.

Stunning hotel in a gorgeous location and amazing views..

A very comfortable hotel with good facilities and staff that are very helpful and friendly.

This is a great property with a convenient location and the half-board option is a great value. The quality of the food is mostly high (some dishes overcooked - eg. prawns) but great variety. The only downside were the beds - the rooms were beautiful, but the beds were very uncomfortable and hard.

Beautiful hotel

We enjoy the visit and will be back

Firstly this hotel is not in Costa Adeje but further along in la caleta Tenerife - so a bit of a walk to get anywhere and hard to get your bearings. The hotel itself is very grand, as you’d hope/expect for 4 stars. The room was tired and needed redecorated. You were also expected to pay for everything from tea/coffee in your room, an iron or use of a safe - all things I’d say should be in a basic hotel let along a 4 star. I did not find the reception staff helpful or friendly. As the hotel was so vast I asked different members of staff where the closest restroom was and kept being redirected to one that was two floors and a walk away. I realised on my 3rd day there was a restroom across from the reception. It felt like they wanted you dealt with and away as quick as possible. The hotels saving grace is its food. I Went HB for an extra few pounds and the quality of food and service within the restaurant were outstanding. I would go back but only if I got a good deal. Cheers