Disney's Polynesian Village Resort

Check in process was a bad experience. Attendant was incompetent.

Pros: monorail; pool; large rooms. Cons: unhelpful/worthless/rude staff; rooms desperately need updating (even the mattresses seem to be from the 1970s); stupid policies for absolutely everything

We are major Disney fans and visit about 5-7 times a year. We were looking forward to this trip as this is a old classic resort which Walt had some say in designing. When we arrived, they upgraded us to Club Level. We were SHOCKED and excited. We had access to a lounge with free finger food and drinks all day long. Room itself was a non remodeled one. Still nice clean room, but was hoping to enjoy a remodeled room. The Service was great. Having the Monorail was convenient. Plenty of food options. Pool area was a bit crowded, but nice. View at night from Beach Area of Magic Kingdom Fireworks was awesome. YES, the resort is on the old side. Some parts look dated, but to us Disney Fans, it is part of history. And it did not bother us at all. If you want ultra modern and updated, maybe try Contemporary Resort or for super luxury, the Four Seasons. Also, i would not spend the $800+ a night for Club Level. The Lounge food was not enough to call it a meal. Club Level rooms are the same as others. I guess having a concierge is nice, if you use them. We did not. We would stay here for sure down the road and recommend it. It is a classic Disney Resort which everyone should experience.

Close to everything.

Property seems dated and needs a remodel. The entrance to our building was directly under a smoking porch so we always had to walk by smokers coming and going