Embassy Suites Tampa Downtown

One of the elevators wasn’t working and the elevators were always slow and needed reprogramming.

The elevators were really slow and on some days they were not working. The breakfast day one was good, but it was not as good on day two. I went earlier the first day, so I would suggest getting there early.

The room was dirty. My daughter found a pill on the floor in the bathroom, and a giant green m&m on the floor in the living area near the mirror. The toilet seat needed replacement badly. The elevators were not enough for the amount of guests. We had to wait15-25 minutes just to get in an elevator and then they stop on every floor even if no one can get on or off as they were totally full. 4 elevators and one was broken down by the afternoon. Also took 20 minutes to get our car from valet. The restaurant left us waiting for more than 30 minutes. Not a server on site to take an order. Just two overwhelmed bartenders. The pull out sofa was terrible, my teen who doesn’t weigh much could feel the springs thru the mattress and the bed linens were terrible. There was nowhere to sit for happy hour reception or for breakfast and line was out the door! They simply don’t have the space to accommodate the amount of guests they have staying with them. It took 30 minutes to get breakfast and then nowhere to sit and eat it. The staff listens to your complaint and writes it down but no follow up from management! Terrible experience.

Day of a concert and one person working registration. Then elevators were not working Took forever. Pretty disappointing.

I have stayed at this hotel several weeks before and the room and total experience was much better. I arrived almost an hour and a half after checkin and the room was not ready. The staff said they could bump it up to better and newly renovated room. Garbage. The bathroom door had holes and plaster from work being done, the bathroom had stains on the floor. The room was not even close to the quality of the one I stayed in before. They placed me in a room facing the construction site as opposed to the previous time which was in the opposite side of the hotel. You can’t rest. You hear the elevator going up and down and in the morning the banging from the construction.