Hyatt Place Grand Rapids-South

Good overall. Great location with lots of shopping and restaurants near.

Everything was great. The only problem was at check in. It took 15-20 min to check in because the system was acting up. Zaria the receptionist was AMAZING! She was apologetic and offered beverages while we wait and did an extraordinary job handling the situation. Highly recommend because of her!

We went to hockey game. Not too far!

The hotel is very clean and looks newly remodeled. The service was excellent. The continental breakfast was good. There is a pool with handicap access (chair lift). It is directly off the high way an next to a hospital, but we didn't notice any traffic or noise in our room or in lobby. There was a cheer leading team staying the first night we were there, but we never heard them (even though some were staying on our floor). The rooms feel very private and quiet. Our room had a mini-fridge, coffee maker, and hair dryer (no microwave). The pillow are soft, so if you like a harder pillow, bring your own or ask for more of them at the desk. The bed was very comfortable. There are a few restaurants (mostly fast food type) near by. It was about 20-30 minutes to anything else we wanted to do. It has easy on & off access to the highway. We were looking for a quite place to get away, and we found it.

1st night great. 2nd night horrible. The 2nd we were on a floor with a cheer group . Lots of noise Doors slamming and kids running down hall till 3 am. Hotel asked if we wanted to change rooms after I complained at about 11:30 I didn’t want pack everything and get dress to move. I guess I should have. Talked to desk clerk next morning.Staff was sent up 3 times had to threaten to call police. What made it worse was parents not even on same floor.