Holiday Inn Express San Juan Condado

Great location. Friendly staff. Nice breakfast. Free access to beach chairs, umbrellas and towels on the beach. Pool and hot tub were very relaxing. Overall pleasant stay except the showers was a nightmare To use. There was no way to control water leaking out of shower. No curtain or glass to block water. Bathroom floor stayed wet and needed multiple towels on floor. Expressed my concern to staff and they said they are in the process of updating showers. Haven’t reached The floor I was on yet. I would recommend staying here and return after renovations are complete.

We appreciate the late check out accommodation, It helps us enjoy our last day the most. Also, on our 1st night, when we come back in the room, the afternoon housekeeping make up our room with heart shape towel design in the bed that was awesome, kudos to them. Lastly, or just a suggestion on shower head to make it at least moveable or a closure in shower area to avoid flooding. Other than that it was amazing. Our stay in holiday made a highlight on our 10th year anniversary celebration. Thank you and keep it up.

The hotel staff was great. Hotel is under construction but wasn’t too noisy. Worst thing was the newly remodeled bathroom. It’s a open shower and you can’t turn been the shower on with out getting wet so if your kid needs to shower you’ll get wet turning the water on for them. Toilet paper is positioned to get wet when the shower is on so each shower we learned we had to move the toilet paper prior to turning on the water. Water goes everywhere so be prepared to use all your towels on the bathroom floor.

Preety good

Excellent Hotel

Room was very small, my son hit his head. I was given crib with no bedding, when asked for bedding was given ONE sheet. Bad smell from shower floor not being leveled and accumulating water. Grab and go had 10 types of beer but no milk for my children. Cable was losing signal every 5 minutes. When I went to take a shower, there was NO hot water. Cancelled my reservation and I still did not get a full refund. Tried to contact manager and was always on meetings or had not arrived yet. Never booking with Holiday inn or going to Puerto Rico again.

Hotel was undergoing remodeling during our stay, so we had some inconveniences that others won't have - noise, dust, slow elevators being used by workers. That being said, I would stay here again.

We stayed two nights beds were very comfortable breakfast was great every one was really nice it is right by beach definitely would recommend this hotel

Good morning 🌞 🌞! I appreciated the young men assistance getting allll my bags in and out of the hotel! Please bring back the sliding bathroom doors!!!!! I looooved my buffet breakfast!!!

Initially there for a destination wedding but made a vacation out of it with my husband. This was the first time there and will definitely not be my last. I loved everything about this place! The ocean view, the cleanliness of my room, hospitality, 24 hour access to the pool and beach. Amazing time!