Holiday Inn Express San Juan Condado

Great staff; small rooms

Small rooms; accommodating staff.

I was told “no” a lot! “No you can’t have a rollaway bed, no you can’t park here, no we can't charge this to your room, etc” the beds were comfortable and room AC worked great. Literally everything else sucked, from the service to the luggage carts.

The hotel is in a great location and walking in the area is easy. The room was comfortable and the breakfast was decent. My only complaint is the additional fees that were charged when we arrived. There was a " hotel service fee" and a " hotel service fee tax" for each day! The hotel was relatively expensive to begin with, so this was a very unpleasant surprise. In all of my online bookings, I've never had that happen before.

Compact room, mild remodeling going on. Overall ok, decent location.