Holiday Inn Express San Juan Condado

There really was no stay. When I arrived at the hotel they advised me that they were overbooked. They couldn’t provide me the room that I requested (double bed) but they would give me a single king. I accepted the room and went upstairs. When I squeezed into their tiny elevator and went to the 7th floor with all of my family’s luggage I found a single full sized bed. They finally accommodated me by sending to a hotel next door that was “acceptable”. However, after traveling for 13 hours with a 2 year old I didn’t want drama and I certainly didn’t want acceptable. The only concession was that the front desk agent was very nice about it.

Location is excellent, parking across the street with good price for 24hrs in/out. The rooms seem a bit outdated and the bathroom needs TLC

The price was to high for location, service, amenities.

The hotel was average. It was clean and in a good area to walk to the beach and lagoon, shopping and restaurants. Check in was very slow and that seemed to be the norm. The room entry way was very small and cramped. Strangely the sliding door to the shower was missing so it was challenging to shower. We reported it and they offered to move us but it was only two nights so we dealt with it.

Overall good, the check in queue was too long, no parking available.