Reef View Hotel

Amazing place great views but hotel room a bit tired

The hotel was fine with an absolutely lovely breakfast buffet. The poor rating has nothing to do with the property. Communication between hotel.com and the Reef View hotel was the problem. Reef view had no record of my paid reservation. Needless to stay this caused extreme stress due to full bookings and I was given a room which was below the level of the room I had paid for. Awaiting reimbursement from hotel.com for this error. Unbelievably I had received confirmation for my upcoming stay from hotel.com just 3 days prior to finding out I had no reservation. Big problem

The Hotel was not so impressive from outside and we were not expecting anything special but when we entered the room it was one of the best I have even been to, a penthouse type huge balcony , nice bedroom and amenities everything was prefect inside the room. A big lounge area, coffee machine with capsules and overall great.

Reception staff brilliant, room massive, quite dusty on the bench/headboard of the bed. Restaurant staff okay, seemed overwhelmed by the amount of ppl despite what i assumed to be far from their busiest time of year, but this seemed to be standard across the whole island so maybe due to the storm this has been their busiest time in a while? Either way its a great spot. Loved it!

The Reef View hotel was incredibly disappointing. Right from the get-go at check in, there were issues. We were arriving one day later than we had booked the room for because we had booked an overnight activity at the Great Barrier Reef. I had reached out to the hotel to let them know, and they said they would make a note. Upon check in, we were asked why we were a no show for the first night and we received an email saying they would cancel our room. We then had to wait for a while for our room to be cleaned, even though it was well past check in time (5:30pm or so). The room itself was smelly - and the smell never went away during our stay. Housekeeping never came to the room to clean it either. We ran into housekeeping early in the morning one day (around 8am) and asked if they could come back later as we would be returning to the room shortly. They never came, never changed towels or anything. Last but not least, my husband and I both got a rash from the beds at the hotel. I would not recommend this hotel to anyone and it was not worth the money.