City Express Plus Reforma El Angel

AC unit was spraying water, room not cleaned enough, a stiff bed - overall not satisfied

It was overall a good stay, just went 2 days without any housekeeping coming in and refreshing the room had to remind them to do that after my second night there.

Need new beds, new sheets and more comforts

The morning breakfast was satisfactory. Coffee, toast, and fruits were ok. The foods weren’t impressive. The staff at the front dest were kind but their English was limited. Really limited. The cleaning crew did a good job but some people constantly pressed us for tips. They kept pressuring us to the point it felt like a threat. That was awkward and uncomfortable. Location is great. Uber is super easy to use and you can get to a lot of other cool places for under 3-5 dollars using an uber. For the price its worth it because of location, but the next time I visit Mexico City I won’t be staying here unless everywhere else is sold out.

I was very disappointed overall with this hotel. I will never stay in this hotel again. The service was horrible. The staff needs to go back to hospitality school. Always remember who your customers are.