M Hotel Downtown by Millennium

Good very apprpacahble to train station

Not great, location is on the outskirts of downtown by a very very busy freeway! No matter how high up you are the traffic noise is very loud. I had called prior to my arrival as this was to be a special week for my husband & I, I asked to ensure everything was in place. Upon arrival the room we were allocated smelt extremely musty the vent in the bathroom wasn’t working nor was the safe or kettle! They moved us to another room which upon entering realised it was much smaller hence our request to move again, we were allocated a smoking room but by this time I’d given up and just settled. Again the kettle & safe didn’t work we called but it remained broken during our stay. We attempted breakfast one morning ONG it was a complete shambles! The chef ended up cleaning tables to enable guests to sit whilst the manager & door host just stood there! We then received a call on the Thursday to say we had to move rooms!!! I refused as my special stay had already been ruined! When we approached reception they again asked for us to move rooms, again I refused. The pool is small and extremely noisy due to road traffic. The bar was very poorly stocked. Upon departure I was asked how our stay was and I explained everything that had happened the manager on duty apologised etc

Insects biting . Room looks so ancient .

Location was perfect, staff were all very friendly and helpful. On the other hand beds in the hotel was really uncomfortable, mattresses were rock hard and made for a very uncomfertable sleep. I still have back pain from when I stayed last week. Neighbours were noisy and with no soundproofing I could hear every word from the room beside me. Toilets were a bit antiquated and showers had very low water pressure.

This hotel did not include some things one would expect in a 4 star hotel. At check in they talked about a mini bar, but we had an empty refrigerator, which was inspected by staff daily, I guess to make sure it was still empty. Some “normal” room amenities were not provided. At check in, no arrangement was made for incidental charges. Staff did not know key info particular to the time (local road closures for New Years Eve, breakfast timings on New Years Day). By itself, not a bad hotel, and it has a great location. But struggling to be a 4 star.