Hampton Inn Portland Downtown Waterfront

I have stayed here several times before when visiting Portland. The location is good, and the stay is typically comfortable and clean. This was our first trip since the pandemic, and we were disappointed to learn that they are not offering the hot breakfast buffet that they usually do in the included rate; instead, there is very little offered, more of a continental breakfast with cold cereal, coffee and juice and granola bars. Something else that concerned and disappointed us was the LACK of housekeeping - especially now, during COVID, you'd think this would be the area that they'd increase the most. Even throughout the halls and hotel, no trash removal or vacuuming happening. We stayed three nights, and had to ask for our room to be replenished with towels, toiletries. Was told they're not offering normal housekeeping service for stays less than 4 nights... Really? They also tried to charge me for parking when I did not park on-site. Parked off-site to avoid what they charge at the hotel. I feel like this should be included since they're rates aren't less. Seems like they're still charging more for less service. You'd think they'd encourage guests and offer incentives right now when travel is way down.

Excellent location. Very clean. Friendly staff. Mattress was uncomfortable.

Great location, wonderful folks. During this difficult time all the people in Portland are extra nice and helpful.

A warm welcome and fantastic rooms! They did a job with the breakfast ( considering Covid guidelines)

The room was clean. Not too much noise. There was dried pee on the toilet lid when we arrived. The staff was really nice. There wasn’t a view despite the photos on the website. To get that, you need to be on Commercial street. Comfy bed! No free parking.

Very comfortable - we have stayed here a number of times and will be back next year. Thanks

The restaurant was not open which was one of the main reasons we choose this hotel. Also the bathroom hygiene products were only half full leaving me to believe that the previous guests had used them and they were not replaced. The hair dryer barely worked. The room was however very clean.

We could not have been more thrilled with our stay. The hotel is in the BEST location...if you're interested in the Old Port, dining, shopping, exploring the waterfront, and absolute walkability, it doesn't get much better. Parking was a breeze with the valets and the lot is accessible if you need to get something out of your car or drop something off. The COVID procedures made us feel safe and the room was extremely comfortable. Yes, the HVAC system is loud, be forewarned, but for us, we actually sleep better with white noise like that so it was perfect. The convenience cannot be overstated. We kept saying how we don't think we'll be able to stay anywhere else when we return to Portland!

Great getaway and location in downtown Portland- very clean- would stay again

Conveniently located to harbor area with plenty of shops and restaurants in walking distance. Rooms were spacious and clean and the staff was friendly. On-site parking for an additional fee.