Novotel Phuket Kamala Beach

We had room 230 at level 4 the other section of the Novotel hotel from the lobby where we will need to access 2 lifts. Overall the stay is fine.. Beach is dirty during our stay . Seen like not much cleaning done. We only happen to see a lady cleaning the beach on the last day of our stay. we were exploring the beach and saw the pond water overflow to the sea. did not allow my girl to play on the beach due to hygiene. We stayed from Sat to Wednesday in June 2016. Overall service was average except for a reception lady name Phoy. She was very nice. I have fainted on the first day at the lobby area but only seen her appear to help before the medic arrival. Breakfast was fine. The restaurant serve good food especially pizza.. we have quite a few meals in the restaurant. Free shuttle bus to patong is a additional Plus point. do note that this hotel is really at the end of the beach and very remote. Do note that there are lots of mosquitoes and the condo beside is going to start building.. there is another plot of land beside the condo too.. We happen to venture out the first night on Sat around 10 plus but the hotel off all the light at the pools area. it is dangerous. we use the pool and gym which are great. I have tried the spa and facial.. good value with the inhouse offer of 30% when signin by wifi.

Horrible stay. Staff was overbearing and incompetent. Hotel amenities are non-existent. On top of it all, my email was hacked into, and was wiped clean! I lost all of my personal info and data!!!!!!!!!!

First room they put us in was ruined. Water damage everywhere. Overlooking the road so it was loud. The room also just wasn't clean, the second room they put us in was better but still in the bathroom it was dirty, stains literally all over the walls. The beach was dirty & had trash everywhere. The buffet was the only part I enjoyed but we tried to come in a little later in the buffet to grab some fruit and they got angry with us and also got upset when we came in to grab water. The hotel is very far from everything also and there's nothing offered at the hotel. The spa was alright, well priced but I felt it wasn't very clean. The lobby when it rained had leaks everywhere as well as in the hallways. We almost slipped a few times on the stairs because of the water everywhere from the rain. The staff was semi nice, I felt when you asked for something they were annoyed. Overall, for the price I guess they did alright but you would just hope the hotel cared more and did more to keep guest satisfied.

Great location on the quiet and clean side of the beach. Short walk to restaurants and shops.

Very nice upscale resort. Good food, nice pool. Outstanding service. Comfortable rooms. Everything was great. You feel very pampered. You are a little far from town (30-minute walk), so you can feel a little trapped. Most day tours charged extra fee for pickup here - but that is more Kamala's fault than the Novotel's.