Novotel Phuket Kamala Beach

We were on our honeymoon & picked this hotel for it's beach front location. While you can swim in the ocean, the hotel does not provide chairs on the beach. The water was not clear & there was trash floating in the water. The hotel needs to be renovated as far as the rooms go. The floor in our room was warped & falling apart. While Hotels.com advertised airport shuttle service for this hotel, when we called it was not available & they wanted 1,400 Thai Baht per person (we thought it was free). A cab costs 750 Thai Baht each way, private driver 700 Thai Baht. Of all the places we visited in Thailand, we found this hotel to have the least friendly/helpful staff. My husband became violently ill (stomach bug/food poisoning). We lost money on the day boat trip we booked due to this. We met 10 other hotel guests who had the same illness during their stay. The hotel was not overly concerned or apologetic about this issue. They were happy to send their doctor over at a cost of $400 USD which friends did (twice! As all 4 of their family members became ill during their stay & had to extend their trip by 4 days due to being unable to fly home so sick). Our best guess is the breakfast buffet/hotel restaurant as the source. The hotel manager on duty when we checked out seemed inexperienced, unconcerned and definitely lacking basic knowledge of their billing system. The pool & the view were the best part of our stay.

This hotel is amazing and the views are stunning.

Nice hotel in a great spot at one end of a fantastic beach. Hotel itself is nice (there is work being done at the moment (May 2018) and this looks set to be the case for another few months at least but that didn't really bother us. Rooms are fine, comfortable and large with a good shower and nice bed. Breakfast was ok but service from the egg station was slow and poor. Some of the food wasn't great (old fruit) and they wanted extra money for a latte (a bit cheap for a chain like Novotel) but generally ok if included (not worth extra). Pool was really nice with bits in and out of the shade, lots of loungers and a nice pool with a pool bar - great place to relax. Beach is right infront of the hotel and really nice, sea is warm and shallow so fine for kids. The hotel have a kayak you can borrow for 1 hour for free. The town of Kamala is a 15 mins walk along the beach (there is a path which is lit at night) and has a reasonable number of well priced restaurants etc. It isn't a lively town but you can have some food and a few drinks. The hotel offers free shuttles to Patong which is around the corner if you want livelier. Overall, we really enjoyed our stay here and found it to be excellent value so would certainly come back.

Rooms and beach were very good. Hotel in general is a bit dated but still ok. There is a very noisy construction site right next to it and unfortunately they work 7 days a week. Hotel staff is very friendly. Recommend to visit restaurant next door...one of the best restaurants I have ever been to.

Nice place but the bed was very soft not good for may back