Hacienda del Mar

Stay at the Sheraton! I was traveling with my elderly Mother and on day two our elevator broke. It was hot and humid and my Mother got overheated going up the steps. She was sick and in bed for a day of our vacation. I had knee surgery four months ago and have been in pain everyday from going up and down the steps. I went to the office three times to see if the elevator was going to be fixed and didn't get a straight answer until hotel.com called the management. Our room was nice and I was happy there but when they went to move our room they tried to move us into rooms that had not been updated. Why? They only had about 20% occupancy. They finally agreed to put use in a nice suite with no steps. They acted like I should be thankful and satisfied. They has already made my Mother sick and put me in pain. Guest Services Manager don't bother to write back, you were right there and did nothing about my 80 year old Mother having to climb flights steps. Also watch your bill, they added in nights that were prepaid and a donation to a children's hospital. I'll make my donations of choice, I don't need to have it added in a hotel bill. I was required to fill out a form stating why I wouldn't do the donation. Save yourself the hassle and stay at the Sheraton. Also, this property lacks handrails. The Sheraton is beautiful so why bother with these clowns!

I payed with a debit card even though they wanted me to pay with a credit card, no big deal wii me paying in advance for all three days plus the incidental fee. I went up to my room which was 4 stories high and key key card wouldn’t work so I had to walk down to the front desk to correct it. (they should have sent someone which they didn’t) I was laying in bed trying to nap before heading out and the manager calls me stating that I didn’t pay anything and again I had to walk down myself with my receipt to correct the issue. Room was nice and all but I ordered room service twice and the house keeper didn’t not bother taking my tray with her both occasions even though I know I should have left it outside but I didn’t. This hotel calls you too much which annoyed my girl friend and myself a lot, somewhat annoying when your trying to sleep in or even fall as leep after a long day. I will probably not be staying here again. Also I think they shouldn’t charge for shuttle $24 round trip for two people if it’s like 10 minutes away but that’s just my opinion.

Great resort with amazing pools overlooking the Sea of Cortez. Food at the resort is a bit pricy (because they encourage the all inclusive option), but delicious in all of the restaurants. Highly recommend Pitahayas or De Cortez restaurants for a quality impeccable meal with amazing service. There is a resort side and a Sheraton side with hotel rooms, but you have access to all of the property and restaurants. Kitchen is well stocked with dishes, pans, etc. Happy hour shifts from pool to pool, so definitely take advantage of the 2 for 1 specials and visit all 6 pools! It starts at the kiddie pool at 10am (which is a great pool with water slide for the kiddos). Will definitely stay here again!

they give me a room 114 ,next to your door there is and Ice maker ,the noise is out of control .we didn't sleep, we make a complaint and they have fun and smile with our complaint …..

Right next to the Sheraton so you have access to their restaurants and amenities as well. Really nice grounds, very friendly staff, yummy food, clean rooms. Very relaxing! The waves break right on the beach so swimming in the ocean isn’t super pleasant but the pool is right above and overlooking the sand. Just wish I had another 2 days!