Hacienda del Mar

Our initial room was subpar. We were able to get an updated room w a view the next day.

Beautiful property with great amenities and an awesome view of the ocean from our balcony. Very comfortable with friendly staff. I will definitely return to Hacienda Del Mar!

Service could have been better, it certainly dropped off after our timeshare presentation was over (we didn't buy). Restaurants were good to excellent. Pools were nice and plentiful but most jacuzzis were cold.

I was very excited to stay at the Hacienda Del Mar for a family wedding. However, I was left with a very poor first impressing and it became immediately obvious if you are not there as a timeshare owner or are not interested in speaking to the timeshare salesman, you will not receive the same service. I arrived about 30 min prior to the posted check in time, 4 PM, and was told to come back later because they did not have a room available. I was approached by the timeshare salesman but quickly declined since I knew the purpose of this trip was a simple family trip and had a wedding to prepare for. I returned and was given my room key, the room was near the back of the property, with only a “garden” view of basically the other units. It was difficult to find because I was not given a map (only found out about the maps later) was not offered help with our luggage, and the room keys I was given did not work which meant I had to return to the office again. Upon arriving to the room, we found a large dog dropping on the patio lawn. This was reported to the office, the landscapers we would run into, and the maids but over our 5 day trip the dropping was not cleaned up. This became very unpleasant in the hot sun as the smell was disgusting. It was all down hill from there. It was clear we were not a priority client of theirs from the moment we declined to show interest in purchasing a timeshare. Luckily the wedding was beautiful but i would have definitely stayed at elsewhere

Beautiful property. My only complaint is the room I booked through Hotels.com put us at the furthest most point from the main pool and restaurants. I asked to be closer and they said that’s the room I booked. It’s not, because given the choice I wouldn’t of booked it.