Staybridge Suites Plano Frisco

It wasn't the best. First they split my family in 2 rooms because of error in the system. The system of shampoo and conditioner fixed in the bathroom is nice IF you can use it. In my case, I got stuck without conditioner (I have long hair) because nothing came out. Can you imagine the situation if no one is around to go downstairs to get extra conditioner? And the last one is that someone with no sense starts making so loud noise (looked like hammering something) at 6 am ?? The hotel is new and very nice, but my staying was a nightmare.

We didn’t get the room that we booked!!! The room had 1 bed they wouldn’t put us in the room we paid for. House keeping is upon request. When I asked for clean towels the staff told us that they are t put

Moving to the area and needed a place to stay. What a nice place. Really glad I chose to stay here!

Overall, I'm happy to say that we enjoyed our stay in this hotel. This is by far the best hotel we have stayed that has all the amenities we look for and at a great price. Kids got to enjoy the pool. Breakfast was great AND free! And I really liked that the room has it's own kitchen with everything you may need including a full size fridge. Everything was to my liking with the minimal exception of the full size bed being a little small for sharing.

I NEVER write a review & I ABSOLUTELY LOVED this place!! The gentleman at the front desk was an absolute pleasure, the room was AMAZING, and the whole hotel was SUPER CLEAN!! I would recommend this hotel to anyone & everyone!!

I had a bad check in experience. The person who checked me into the hotel did not know how to identify an official United States passport card, and tried to refuse it as identification. He didn't know what it was. You cannot get a more official form of government issued identification than a US passport. He also tried to say that I could only use the credit card that was used to book the room for the one you have to provide for incidentals. First of all, that's impossible because the room was booked through a third party, and they pay the hotel with their card, not mine. Second, he doesn't get to pick which card I use to check into the hotel. That's none of his business.

No towels in the room; bed was made wrong; toilet didn’t flush totally; no hot water; the smoke alarm was chirping and the entrance looked like it hadn’t been swept in a week. I told the person at the front desk all of these things and he just said he would talk to house keeping. He didn’t write anything down and didn’t offer anything either.

Nice hotel and rooms are big.

We did not receive towels or housekeeping service although requested on Friday and Saturday before 2pm. Told they were running late then at 6p told they were gone for the day. Front desk told me I had to come get my own towels but I had to wait an hour because there weren’t any clean and she was washing them. In addition, because no maid service people were setting their trash outside in the hall. The entire 2nd floor smelled because of this. When I told the front desk they were unconcerned and minimally apologetic. This wasn’t resolved until Sunday. Disgusting weekend.

Great hotel. With great amenities. Breakfast was good for a hotel breakfast.