Grand Park Royal Puerto Vallarta - All Inclusive

Took over an hour just to check in. Wanted to add a guest to an existing room and rate per night was to add just one guest was over $330 USD per night to an existing room even though we were checking in at 9 pm.. ridiculous

We checked in after 9 only to find out that kids are only allowed in buffet restaurant and no kids allowed in all other restaurants after 8:30pm. This is a family vacation and I find it ridiculous that kids are limited to only a mediocre buffet after 8:30 pm. They said room service was included but it is a very limited and bland menu and only included the first night of your stay with an up charge after the first day for room service.

Hotel is being remodeled in a slightly rushed and cheap manner; the rooms with ocean view are dark and wet; there is condensation/moist and water dropping from the ceiling, the shower was leaking. It is not a 4.5 star hotel. The hotel staff are amazing! Karla & Fati at front desk are just awesome! Restaurant staff are too notch: Rodrigo & Oscar are the best! The views from the lobby are breathtaking! Suggestion to make the place 4 stars: The lobby lights need to be deemed at night, it would add charm, class & luxury experience, it is sterile & not cozy at night. The rooms in the old wing need some TLC : grey cpuches are so cheap, the rooms are not cozy. Need to have notepads and pens at the hotel! Need to add good quality toiletries: shower cap, cotton balls, little extras. Shampoo, conditioner and lotion are not bad but need to add other items. Cone on - you claim to be a 4.5 stars luxury resort!